Find Outsourcing manager Jobs in Dublin County Dublin

Project & Change Delivery Manager
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Compliance Manager
Cantor Fitzgerald —Dublin, County Dublin
- Full-time
23h
Outsourcing - Payroll Manager
RSM —Dublin, County Dublin
- Leadership
- Communication skills
Quick apply
Corporate Sales Account Manager
Landmark Technologies Ltd —Dublin, County Dublin
- €60,000–€80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Negotiation
- Work from home
Quick apply
1d
Operational Resiliency Manager Ireland
Northern Trust Corp. —Dublin, County Dublin
- Full-time
- Analysis skills
8d
Compliance Officer – Assistant Manager
Waystone —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- Continuous improvement
Quick apply
9d
Lock Up Manager
Forvis Mazars —DUBLIN 2, County Dublin
- Analysis skills
- Leadership
Compliance Manager
Tripadvisor —Dublin, County Dublin
- Management
- System design
- Finance
- Employee assistance program
Quick apply
8d
Imaging Operations Manager, Clinical Studies
Novartis —Dublin, County Dublin
- Full-time
- English
- Business
- Leadership
Supply Chain & Operations Consulting Manager
PwC —Dublin, County Dublin
- Full-time
- Epic
Third Party Management - Oversight Manager - Vice President (m/f/d)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Senior Manager Service Architect
PwC —Dublin, County Dublin
- Full-time
- Mentoring
- Negotiation
Director, Trustee & Depositary Group Manager
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Agile
- Leadership
Service Delivery Lead
Allianz —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Manager, Risk & Controls (12 FTC)
Fiserv —Dublin, County Dublin
- Full-time
- Management
6d
Senior Vice President, Fund/Client Accounting Manager
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Accounting
Chief Information Officer
Microsoft —Dublin, County Dublin
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
5h
ESS Asset Care Manager
ESS Ltd. —Dublin, County Dublin
- Engineering
- Business development
- Communication skills
Compliance & Risk Officer, Baillie Gifford Europe - 18 month fixed term contract
Baillie Gifford —Dublin, County Dublin
13d
Manager - Fund Accounting
SS&C Technologies —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
7d

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Project & Change Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.

Apply Now

Refine Your Search

outsourcing manager jobs in dublin county dublin

Project & Change Delivery Manager

Senior Compliance Manager

Outsourcing - Payroll Manager

Corporate Sales Account Manager

Operational Resiliency Manager Ireland

Compliance Officer – Assistant Manager

Lock Up Manager

Compliance Manager

Imaging Operations Manager, Clinical Studies

Supply Chain & Operations Consulting Manager

Third Party Management - Oversight Manager - Vice President (m/f/d)

Senior Manager Service Architect

Director, Trustee & Depositary Group Manager

Service Delivery Lead

Manager, Risk & Controls (12 FTC)

Senior Vice President, Fund/Client Accounting Manager

Chief Information Officer

ESS Asset Care Manager

Compliance & Risk Officer, Baillie Gifford Europe - 18 month fixed term contract

Manager - Fund Accounting

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