Find Manager smb Jobs in Dublin, D

Head of Customer Experience | Dublin (Hybrid)
Hadfield Green —DUBLIN 2, County Dublin
- Leadership
Account Manager
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Annual leave
Account Manager - SMB - DACH Market
TikTok —Dublin, County Dublin
- Management
- Social media management
- English
Sales Lead, SMB Performance Solutions - CEIN
TikTok —Dublin, County Dublin
- Sales
- Project management
- Continuous improvement
21h
SMB Account Manager - Israeli Market
TikTok —Dublin, County Dublin
- Sales
- Social media management
- Analysis skills
6d
Ad Sales Team Lead - SMB/Mid-market - CL9
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
- English
Sales Lead, SMB Performance Solutions - DACH
TikTok —Dublin, County Dublin
- Sales
- English
- Project management
21h
SMB Strategic New Business Executive - Netherlands
TikTok —Dublin, County Dublin
- Sales
- Business development
Implementation Manager (Enterprise)
Rippling —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Google Suite
- Sales
- Project management
SMB Field Marketing Manager- French Market
Salesforce —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- No degree
Account Manager, TikTok Shop Ads | SMB EMEA (Italian Speaking)
TikTok —Dublin, County Dublin
- Sales
- Business development
- Organisational skills
SMB Strategic New Business Executive - Israel
TikTok —Dublin, County Dublin
- Sales
- Business development
Enterprise Sales Lead
Softcat —Dublin, County Dublin
- Hybrid work
- Sales
Sales Manager, SMB Sales, Google Customer Solutions (German Market)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Business development
12d
SMB Strategic New Business Executive - Italy
TikTok —Dublin, County Dublin
- Sales
- Business development
Agency Partner Manager, Italy - Global Business Solutions
TikTok —Dublin, County Dublin
- Sales
- English
- Marketing
Customer Account Executive
dbt Labs —Dublin, County Dublin
- Hybrid work
- SQL
- Communication skills
SMB Strategic New Business Executive - Spain
TikTok —Dublin, County Dublin
- Spanish
- Sales
- Business development
Agency Partner Manager - French Market
TikTok —Dublin, County Dublin
- Sales
- Marketing
Sales Strategy and Operations Analyst
Pluralsight —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- Salesforce
- Annual leave

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Head of Customer Experience | Dublin (Hybrid)

Hadfield Green
DUBLIN 2, County Dublin

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Job details

Qualifications

SaaS
Leadership

Full job description

Head Customer Experience

Location: Dublin (Hybrid – Mon, Tues, Thurs in office)

We’re seeking a high-impact, hands-on Head of Customer Experience to stabilise, strengthen and elevate our end-to-end customer lifecycle.

This is a transformation mandate, not a caretaking role.

You’ll lead a lean but experienced function spanning Customer Support and Customer Success. Support is led by a long-tenured, well-regarded manager, with out-of-hours coverage delivered by a third-party partner. Customer Success comprises a team of 4–5 professionals. The structure is intentionally lean and expected to remain so, which makes focus, prioritisation and execution critical.

You’ll bring proven SaaS Customer Success leadership experience, particularly managing SMB customers at scale in high-volume environments (~1,500 customers). We need someone who can introduce clarity, structure, tooling and operational rigour, quickly and pragmatically.

The ideal candidate has:

Successfully rebuilt or upgraded under-invested CS and Support functions
Secured internal buy-in and investment to modernise operations
Implemented meaningful process and tooling improvements
Delivered measurable gains in retention, satisfaction and lifecycle performance
Led teams through change with credibility and momentum

You’ll be a positive, action-oriented leader who thrives without a fully formed playbook. Equally comfortable in strategy and day-to-day execution, you’ll modernise systems (including AI and automation where appropriate), elevate performance standards and build a scalable customer engine.

Apply Now

Refine Your Search

manager smb jobs in dublin, d

Head of Customer Experience | Dublin (Hybrid)

Account Manager

Account Manager - SMB - DACH Market

Sales Lead, SMB Performance Solutions - CEIN

SMB Account Manager - Israeli Market

Ad Sales Team Lead - SMB/Mid-market - CL9

Sales Lead, SMB Performance Solutions - DACH

SMB Strategic New Business Executive - Netherlands

Implementation Manager (Enterprise)

SMB Field Marketing Manager- French Market

Account Manager, TikTok Shop Ads | SMB EMEA (Italian Speaking)

SMB Strategic New Business Executive - Israel

Enterprise Sales Lead

Sales Manager, SMB Sales, Google Customer Solutions (German Market)

SMB Strategic New Business Executive - Italy

Agency Partner Manager, Italy - Global Business Solutions

Customer Account Executive

SMB Strategic New Business Executive - Spain

Agency Partner Manager - French Market

Sales Strategy and Operations Analyst

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