Find customer success manager french Jobs in dublin, d

Enterprise Customer Success Manager - France
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee discount
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Partner Sales Specialist (France, Middle East & Africa), French-Speaker
Klaviyo —Dublin, County Dublin
- €38,080–€57,120 a year
- Full-time
- English
- Business development
- No degree
Quick apply
14d
Enterprise Customer Success Manager (Mat Leave Cover)
Circit Limited —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Microsoft Office
- Bachelor's degree
Quick apply
Customer Onboarding Specialist - 100% Remote - EMEA
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Bilingual
- English
- Communication skills
- Annual leave
- Work from home
Quick apply
14d
Customer Adoption Manager
G-P —Dublin, County Dublin
- €40,000–€49,700 a year
- Full-time
- Remote
- Spanish
- Management
- Master's degree
Quick apply
14d
Account Manager, Google Shopping Solutions, Northern and Southern Europe (English, French)
Google —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- English
2d
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Implementation Manager
Front —Dublin, County Dublin
- €85,000–€96,800 a year
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
- Annual leave
Enterprise Market Development Representative - French Speaker
DocuSign —Dublin, County Dublin
- Salesforce
- English
- Business development
Investments Manager
Revolut —Dublin, County Dublin
- Full-time
- Remote
- English
- Maths
- Communication skills
SMB Field Marketing Manager- French Market
Salesforce —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- No degree
Senior Success Guide - French Speaker
Salesforce —Dublin, County Dublin
- Full-time
- English
- Bachelor's degree
- Mentoring
Manager, Relationship Managers (EMEA)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- AI
- Annual leave
- Work from home
1d
Account Manager, LCS (French, English)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Master's degree
8d
Partner Manager - Commercial EMEA South - French Speaker
ServiceNow —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Sales
Quick apply
Customer Success Architect, Sales Cloud/ Platform
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Salesforce
Digital Marketing - Acquisition - Sales Manager - French Speaker
Accenture —Dublin, County Dublin
- Full-time
- Sales
- Social media management
- Salesforce
Implementation Manager, EOR
Rippling —DUBLIN 2, County Dublin
- Full-time
- Google Suite
- Salesforce
- Project management
Senior Success Guide Data Cloud/D360 - French Speaking
Salesforce —Dublin, County Dublin
- Full-time
- English
- Bachelor's degree
- Mentoring

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Enterprise Customer Success Manager - France

Trustpilot -
Dublin, County Dublin

Apply Now

Job details

Benefits

Company events
Employee discount

Qualifications

French
English
SaaS
Account management
Communication skills
Marketing

Full job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As an Enterprise Customer Success Manager, you are the ultimate value owner and strategic partner for Trustpilot's highest-tier, most complex accounts for the French market. This role is based in our vibrant Copenhagen office, where our dedicated French team is located onsite.

In this role, you move beyond tactical management to become a trusted advisor, ensuring that Trustpilot is deeply embedded in the customer's long-term business strategy and digital ecosystem. Your mission is to architect success for your portfolio - from onboarding and adoption to measurable results and advocacy - by translating complex business challenges into measurable product value. You are responsible for driving high-impact adoption and securing long-term retention through executive-level partnership and a deep understanding of the digital landscape.

What you'll be doing:

Lead high-stakes, post-sale alignment and executive onboarding for high-tier accounts. You ensure a smooth handover from New Business and a strong foundation for adoption, while establishing a multi-level relationship map that secures strategic buy-in from the outset.
Proactively translate technical usage data into compelling ROI narratives. You understand and demonstrate how Trustpilot influences every stage of the digital marketing funnel from driving top-of-funnel traffic to increasing bottom-of-funnel conversion and long-term brand advocacy.
Achieve high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
Own customer health, proactively identifying risks and executing recovery actions to maintain high GRR.
Own the holistic health of your portfolio. You don't just execute playbooks; you design bespoke success plans to mitigate complex churn risks and identify strategic growth opportunities.
Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
Serve as the primary executive contact for high-tier accounts, bridging the gap between customer business needs and Trustpilot's Leadership; you will diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers to ensure a seamless partnership.
Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.
You identify systemic bottlenecks in the CS workflow and propose global improvements that elevate the performance of the entire CS organization.

Who you are:

Fluent in French and proficient in English.
You have strong experience in Customer Success or Account Management in a SaaS or technology environment.
A good understanding of the digital advertising/search marketing industry – preferred.
Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.
You have a solution-seeking mindset and demonstrate high agency while proactively optimize internal workflows to maintain team momentum.
You bring strong communication and relationship-building skills across multiple stakeholder levels.
A genuine passion for helping customers succeed and seeing measurable business impact.
Advanced proficiency in data interpretation; identifies and acts upon complex trends to secure portfolio health and growth.
You are ready to act as a thought leader and are a collaborative team player who enjoys working with Account Managers, Product, and Marketing.
Exceptional organisation skills within high-volume settings; focuses energy on systemic value and long-term results.

What's in it for you:

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!

#LI-JS1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.

Apply Now

Refine Your Search

customer success manager french jobs in dublin, d

Enterprise Customer Success Manager - France

Manager, Customer Product Support

Partner Sales Specialist (France, Middle East & Africa), French-Speaker

Enterprise Customer Success Manager (Mat Leave Cover)

Customer Onboarding Specialist - 100% Remote - EMEA

Customer Adoption Manager

Account Manager, Google Shopping Solutions, Northern and Southern Europe (English, French)

Account Manager - French Speaking

Implementation Manager

Enterprise Market Development Representative - French Speaker

Investments Manager

SMB Field Marketing Manager- French Market

Senior Success Guide - French Speaker

Manager, Relationship Managers (EMEA)

Account Manager, LCS (French, English)

Partner Manager - Commercial EMEA South - French Speaker

Customer Success Architect, Sales Cloud/ Platform

Digital Marketing - Acquisition - Sales Manager - French Speaker

Implementation Manager, EOR

Senior Success Guide Data Cloud/D360 - French Speaking

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