Find google customer service Jobs in dublin county dublin

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Azure
- Software troubleshooting
- Customer service
Quick apply
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
Customer Growth Associate, Early Careers, Google Customer Solutions (German Market)
Google —Dublin, County Dublin
- Full-time
- Sales
- Marketing
- Customer service
Fraud Defense Customer Engineer, Google Cloud Platform (Spanish)
Google —Dublin, County Dublin
- €127,000–€184,000 a year
- Full-time
- Spanish
- Computer Science
- Master's degree
2d
Account Assistant
Innopharma Education —Sandyford, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
- Work from home
Quick apply
Treatment Benefit Scheme Administrator
Ace & Tate —DUBLIN 2, County Dublin
- €15.40 an hour
- Part-time
- Administrative experience
Quick apply
15h
Customer Growth Associate, Early Careers, Google Customer Solutions (Dutch Market)
Google —Dublin, County Dublin
- Full-time
- Sales
- Marketing
- Customer service
Team Leader
MarketStar —Dublin, County Dublin
- €55,000–€70,000 a year
- Full-time
- Google Suite
- Sales
- English
- Employee assistance program
6h
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
14d
IT Operation Specialist
Elwood Roberts —Dublin, County Dublin
- €35,000–€40,000 a month
- Full-time
- Spanish
- Microsoft Excel
- Management
Quick apply
Operations Manager
Aerial Cirque —DUBLIN 2, County Dublin
- €21,000 a year
- Part-time
- Google Suite
- Social media management
- Customer service
Quick apply
2d
IT Service & Support Technician (15 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Full-time
- Computer Science
- English
- Windows
- Free parking
6d
Account Executive, Mid-Market Sales, Google Customer Solutions (English, French)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Business development
Technical Writer
Keywords Studios —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Organisational skills
- Communication skills
Quick apply
Ads Optimiser - ITALIAN
Cognizant —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- English
- Communication skills
Product Go-to-Market Strategy Lead, Web Products, Global Partnerships
Google —Dublin, County Dublin
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
12d
Sales Manager, Mid-Market Sales, Google Customer Solutions, Dutch Market (English, Dutch)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Business development
Scheduling Administrator
Synergy Security Solutions —DUBLIN 12, County Dublin
- €38,000 a year
- Part-time
- Management
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)
Cognizant —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Customer service
Accelerated Growth Consultant, AGT, Google Customer Solutions, Market (English, French)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Bachelor's degree
8d

I want to receive the latest job alerts for google customer service in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

google customer service jobs near dublin county dublin

Customer Engineer jobs in Dublin, County Dublin

IT Support jobs in Dublin, County Dublin

Customer Solutions Specialist jobs in Dublin, County Dublin

Customer Service Representative jobs in Dublin, County Dublin

Operations Associate jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Operations Manager jobs in DUBLIN 2, County Dublin

Accounts Assistant jobs in Sandyford, County Dublin

Operation Specialist jobs in Dublin, County Dublin

Technical Writer jobs in Dublin, County Dublin

Payment Specialist jobs in Dublin, County Dublin

Ai Specialist jobs in Dublin, County Dublin

Customer Engineer jobs in Remote

Field Service Engineer Semiconductor jobs in Dublin, County Dublin

Customer Service jobs in County Cork

It Specialist jobs in Dublin, County Dublin

It Support jobs in Bray, County Wicklow

It Teacher jobs in Dublin, County Dublin

It Support jobs in County Offaly

It Support jobs in Tralee, County Kerry

IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Fixed term

Qualifications

Jira
Azure
Operating systems
Software troubleshooting
Customer service
CCNA
Encryption
Japanese
Windows
Bash (Unix shell)
SQL
DHCP
AWS
Zendesk
Remote access software
IT support
Scripting
DNS
TeamViewer
Solarwinds
ServiceNow
VMWare
Linux
TCP/IP
Communication skills
Python
PowerShell
Active Directory
VPN

Full job description

PFH Technology are currently looking for an experienced L2 IT Support Engineer to join our team in Dublin.

Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our client.

Contract: 12-month contract (with expected extensions)

Location: Fully onsite, Dublin 1

Prerequisites: ITIL V4, Microsoft Certifications including MD 102

Skills/Requirements

Technical Skills

Operating Systems: Advanced knowledge of various operating systems like Windows, macOS, and Linux.
- Installing, configuring, and troubleshooting OS-related issues.
- Knowledge of Active Directory (AD), Group Policies, and domain-related issues (for Windows environments).
Network Troubleshooting:
- In-depth understanding of networking concepts such as DNS, DHCP, TCP/IP, subnetting, VLANs, and firewalls.
- Diagnosing and resolving issues related to routers, switches, firewalls, and VPNs.
- Monitoring and maintaining network performance.
Hardware and Software Troubleshooting:
- Ability to diagnose hardware failures (laptops, desktops, servers).
- Knowledge of software deployment, updates, and patch management.
Virtualization: Familiarity with virtualization platforms like VMware, Hyper-V, or VirtualBox.
Cloud Technologies: Understanding cloud platforms (AWS, Azure, Google Cloud) and managing cloud services like virtual machines, storage, and cloud backups.
Scripting and Automation: Basic scripting knowledge (PowerShell, Bash, Python) for automating routine tasks and troubleshooting complex issues.

Advanced Troubleshooting and Problem Solving

Root Cause Analysis: Ability to perform deep dives into issues to identify root causes rather than simply resolving symptoms.
Log Analysis: Reading and interpreting system and network logs to diagnose and resolve technical issues.
System Performance Tuning: Diagnosing performance bottlenecks in hardware, applications, and networks, and suggesting improvements.
Incident Management: Following standard ITIL (Information Technology Infrastructure Library) practices for incident escalation, documentation, and resolution.

Communication Skills

Customer Service: Communicating complex technical information in a user-friendly way to non-technical staff or clients.
Collaboration: Working effectively with Level 1 (frontline) support teams, and escalating issues to Level 3 or specialized support teams when necessary.
Documentation: Creating and updating technical documentation, including knowledge base articles and standard operating procedures (SOPs).
Ticket Management: Using ticketing systems (e.g., Jira, ServiceNow, Zendesk) to manage and resolve technical support requests.

Security Awareness

Cybersecurity Knowledge: Awareness of security best practices, threat mitigation, and basic concepts like encryption, VPNs, multi-factor authentication (MFA), and firewalls.
Endpoint Security: Ensuring that workstations, laptops, and mobile devices are secured against potential threats.
Backup and Disaster Recovery: Familiarity with backup solutions, disaster recovery planning, and ensuring data integrity.

Database Management

Basic SQL Knowledge: Understanding of databases and SQL queries for troubleshooting database-related issues or working with database administrators (DBAs).
Backup and Restore: Ability to perform basic database backups and restore operations in case of failure.

Project Support

Support for IT Projects: Participating in IT projects such as software rollouts, infrastructure upgrades, or migrations.
Change Management: Understanding change control processes and ensuring that system changes are well-documented and implemented according to organizational policies.

Remote Support Tools

Remote Troubleshooting: Proficiency with tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP) for assisting users remotely.
Monitoring Tools: Familiarity with network and system monitoring tools (e.g., Nagios, SolarWinds, PRTG) to proactively identify issues.

Time Management and Prioritization

Task Prioritization: Ability to prioritize tasks based on the severity and impact of technical issues.
Multitasking: Managing multiple incidents or service requests at the same time while ensuring timely resolution.

Vendor and Third-Party Support

Vendor Management: Liaising with third-party vendors for escalated technical issues related to specific hardware or software products.
Warranty and RMA (Return Merchandise Authorization) Management: Handling warranty claims and equipment replacements through vendor support.

Certifications:

Essential

Microsoft Certifications: (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified).
ITIL Foundation V4: For understanding IT service management (ITSM) processes.

Optional but Beneficial

CompTIA Network+, CompTIA Security+ for networking and security fundamentals.
Cisco Certifications: (e.g., CCNA for networking fundamentals).

Education

Third Level Education Qualification is preferable.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

IND1

Quick apply

Refine Your Search

google customer service jobs in dublin county dublin

IT Support Engineer - Level 2

Customer Support Specialist (Spanish Speaking)

Customer Growth Associate, Early Careers, Google Customer Solutions (German Market)

Fraud Defense Customer Engineer, Google Cloud Platform (Spanish)

Account Assistant

Treatment Benefit Scheme Administrator

Customer Growth Associate, Early Careers, Google Customer Solutions (Dutch Market)

Team Leader

Associate Systems Administrator

IT Operation Specialist

Operations Manager

IT Service & Support Technician (15 Month Fixed Term)

Account Executive, Mid-Market Sales, Google Customer Solutions (English, French)

Technical Writer

Ads Optimiser - ITALIAN

Product Go-to-Market Strategy Lead, Web Products, Global Partnerships

Sales Manager, Mid-Market Sales, Google Customer Solutions, Dutch Market (English, Dutch)

Scheduling Administrator

Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)

Accelerated Growth Consultant, AGT, Google Customer Solutions, Market (English, French)

I want to receive the latest job alerts for google customer service in dublin county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected