Find center representative Jobs in ireland

Call Center Supervisor
Sheehy Motor Group —County Kildare
- €34,000–€40,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Store discount
- Wellness program
Quick apply
6d
Freelance In-Person Event Specialist - Dublin, Ireland
Visit.org —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- In-person
Quick apply
Warehouse Technician
Amgen —Dún Laoghaire, County Dublin
- €39,477.40–€53,410.60 a year
- Day shift
- Writing skills
- Forklift
- Continuous improvement
18h
TikTok Shop Creator Partnerships Representatives
Catch Creation, LLC —County Cavan
- Remote
- English
- Communication skills
- Marketing
Quick apply
IT Operation Engineer
EZSVS France SARL —Dublin, County Dublin
- Full-time
- English
- In-person
- Communication skills
Quick apply
2d
Sales Development Representative (UKI)
DataDog —Dublin, County Dublin
- Communication skills
- Employee stock purchase plan
Sales Representative
Pure Telecom —DUBLIN 24, County Dublin
- Sales
- No degree
- Communication skills
Lead Technician
Digital Realty —DUBLIN 15, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Team management
Travel Operations and Supplier Analyst
Motherson —County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Customer Care Advisor
Pure Telecom —DUBLIN 24, County Dublin
- Monday to Friday
- Customer service
- Microsoft Office
- No degree
IT Operations Expert
EZSVS France SARL —Dublin, County Dublin
- Full-time
- English
- No degree
- Mentoring
Quick apply
2d
Employment Counsel Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Organisational skills
- AI
Lead Auditor, Quality Compliance
Integra LifeSciences —Tullamore, County Offaly
- Full-time
- Engineering
- Master's degree
- Supervising experience
Senior Manager, Medical Information
Novartis —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Outbound Sales Representative - German Speaking
ResultsCX —Remote
- €30,423 a year
- Remote
- Sales
- Salesforce
- English
- Annual leave
- Employee assistance program
14d
Spanish Growth Advisor
eBay Inc. —DUBLIN 15, County Dublin
- Full-time
- Spanish
- English
- Business development
7d
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
22h
Payroll Coordinator (Fixed Term Contract)
Itron —Cork, County Cork
- €45,000–€55,000 a year
- Full-time
- Microsoft Excel
- Management
- English
9d
Director GBS Digital Hub
The Clorox Company —Dublin, County Dublin
- Full-time
- Analytics
Product Support Engineer, Team Lead
Semperis —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring

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Call Center Supervisor

Sheehy Motor Group
County Kildare

Quick apply

Job details

Full-time
€34,000–€40,000 a year
6 days ago

Benefits

Store discount
Wellness program
Bike to work scheme
Company events
Employee assistance program
Employee discount
Sick pay
On-site parking

Qualifications

Management
Supervising experience
Bachelor's degree
Team management
Leadership
Communication skills

Full job description

Sheehy Motor Group is currently inviting applications for a dynamic Call Centre Supervisor to grow the company’s volume and revenue in line with agreed plans. As a Call Centre Supervisor, you will be responsible for overseeing and managing the day-to-day operations of the call centre team. You will lead a team of customer service representatives, ensuring they meet performance targets, provide excellent customer service, and adhere to established policies and procedures. The Call Centre Supervisor will play a key role in optimising productivity, fostering a positive work environment, and driving continuous improvement within the call centre. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication.

Key Responsibilities:

Team Leadership:

Lead and motivate a team of customer service representatives.
Conduct regular team meetings to communicate updates, address concerns, and provide training.
Foster a positive and collaborative team culture to enhance overall morale and performance.

Performance Management:

Set performance targets and key performance indicators (KPIs) for the team.
Monitor individual and team performance, providing constructive feedback and coaching as needed.
Implement strategies to improve efficiency and meet service level agreements (SLAs).

Training & Development:

Identify training needs and coordinate training sessions for new and existing team members.
Ensure that team members are equipped with the necessary knowledge and skills to excel in their roles.

Quality Assurance:

Monitor and evaluate customer interactions to ensure high-quality service delivery.
Implement and maintain quality assurance standards, providing feedback and coaching for improvement.

Process Improvement:

Collaborate with other departments to identify opportunities for process improvement.
Implement changes to streamline workflows and enhance overall efficiency.

Customer Service:

Address escalated customer concerns and provide resolution in a timely and professional manner.
Ensure that the team maintains a customer-centric approach in all interactions.

Reporting and Analysis:

Generate regular reports on team performance, highlighting key metrics and trends.
Analyse data to identify areas for improvement and develop action plans accordingly.

Compliance:

Ensure that the team adheres to company policies, procedures, and regulatory requirements.
Stay updated on industry best practices and implement necessary changes to maintain compliance.

Communication:

Effectively communicate with other departments and management to address issues and provide updates.
Act as a liaison between front-line staff and upper management.

Qualifications and Skills:

Bachelor's degree preferably.
A minimum of 3/4 years' aftersales experience within the Irish motor industry and/or proven supervisory experience in a call centre environment.
A minimum of 3-4 years in a supervisory or managerial role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to use data to drive decision-making.
Familiarity with call centre technologies and software.
Ability to work in a fast-paced and dynamic environment.
Problem-solving and decision-making capabilities.
Customer-focused mindset with a commitment to delivering high-quality service.

The Call Centre Supervisor will play a crucial role in ensuring the overall success of the call centre by leading and supporting a high-performing team dedicated to providing exceptional customer service.

Job Type: Full-time

Pay: €34,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company events
Employee assistance program
Employee discount
On-site parking
Sick pay
Store discount
Wellness program

Application question(s):

Do you have Aftersales Service experience within the Motor Industry?

Education:

Bachelor's (preferred)

Experience:

Supervisory : 3 years (required)

Licence/Certification:

Irish Drivers Licence (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

center representative jobs in ireland

Call Center Supervisor

Freelance In-Person Event Specialist - Dublin, Ireland

Warehouse Technician

TikTok Shop Creator Partnerships Representatives

IT Operation Engineer

Sales Development Representative (UKI)

Sales Representative

Lead Technician

Travel Operations and Supplier Analyst

Customer Care Advisor

IT Operations Expert

Employment Counsel Manager

Lead Auditor, Quality Compliance

Senior Manager, Medical Information

Outbound Sales Representative - German Speaking

Spanish Growth Advisor

Senior IT Lead and Delivery Manager

Payroll Coordinator (Fixed Term Contract)

Director GBS Digital Hub

Product Support Engineer, Team Lead

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