Find customer experience Jobs in sligo county sligo

Member Service Representative
North West Credit Union —Sligo, County Sligo
- €29,000–€40,000 a year
- Employee assistance program
- Sick pay
Quick apply
Customer Assistant - (Early Shifts Only) - Sligo, Finisklin Road
Lidl —Sligo, County Sligo
- €15.40–€17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
17h
Delivery Driver
Kevin Langan Courier Ltd —Sligo, County Sligo
- €38,000 a year
- Full-time
Quick apply
2d
Online Picker/packer
Buy4petsonline —Sligo, County Sligo
- €14.15–€16.00 an hour
- Part-time
- Heavy lifting
- English
- Computer skills
- Employee discount
Quick apply
QA Inspector
Amcor Flexibles Sligo —Sligo, County Sligo
- €38,000–€41,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- No degree
Quick apply
7d
General Operative
Chadwicks Group —Sligo, County Sligo
- Full-time
- Customer service
- No degree
- Sick pay
Receptionist/Administrator
Pearse Road Tyres Service Ltd —Sligo, County Sligo
- From €31,200 a year
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick apply
Graduate Management Trainee - Sligo
Enterprise Mobility —Sligo, County Sligo
- Full-time
- Management
- Customer service
- Bachelor's degree
Saturday Pharmacy Assistant
Markievicz Pharmacy —Sligo, County Sligo
- Weekend availability
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Quick apply
Cleaning Operative
BidvestNoonan —Sligo, County Sligo
- €14.80 an hour
- Part-time
- English
- Communication skills
Quick apply
3d
Cleaning Operative
Darcy Contract Cleaning —Sligo, County Sligo
- From €14.80 an hour
- Part-time
- Cleaning
Quick apply
1d
Cafe Assistant/Barista/Baker etc
teaSHED —Glencar, County Sligo
- €13.50–€14.00 an hour
- Part-time
- Serving
- Customer service
- Cash handling
- Store discount
- Flexitime
Quick apply
12d
Customer Experience Champion - Sligo
PTSB —Sligo, County Sligo
- Sales
- Customer service
- English
7d
Delivery drivers (part time/full time)
Urban Forno —Sligo, County Sligo
- Part-time
- English
- Time management
Quick apply
8d
Deputy Store Manager - Cranmore Road, Sligo
Lidl —Sligo, County Sligo
- €51,000–€60,000 a year
- Full-time
- Management
- Leaving certificate
- No degree
- Employee assistance program
17h
Front of House & Facilities Assistant
The Glens Centre —Manorhamilton, County Leitrim
- €13.50–€24.16 an hour
- Part-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
6d
Team Leader
Poundland —Sligo, County Sligo
- €14.75 an hour
- Leadership
- Employee discount
4d
Receptionist (Full-time)
Connolly Motor Group —Collooney, County Sligo
- Microsoft Word
- Microsoft Excel
- Microsoft Office
5d
Associate Quality Professional
Abbott Laboratories —Sligo, County Sligo
- Full-time
- Continuous improvement
- No degree
- Communication skills
14d
HR Generalist (2-Year Fixed Term Contract )
Abbott Laboratories —Sligo, County Sligo
- Full-time
- Microsoft Office
- Human resources
- Communication skills
9d

I want to receive the latest job alerts for customer experience in sligo county sligo

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience jobs near sligo county sligo

Receptionist jobs in Sligo, County Sligo

Delivery Driver jobs in Sligo, County Sligo

Deputy Manager jobs in Sligo, County Sligo

General Operative jobs in Sligo, County Sligo

Customer Assistant jobs in Sligo, County Sligo

Warehouse Picker, Picker Packer jobs in Dublin, County Dublin

Picker Packer jobs in Rathcoole, County Dublin

Packer jobs in Dublin, County Dublin

Picker Packer jobs in County Galway

Picker Packer jobs in County Carlow

Full Time 12 Hour Shifts, Packer, Factory Worker jobs in Limerick, County Limerick

Picker Packer jobs in Dublin, County Dublin

Shop Assistant, Spar jobs in Dublin, County Dublin

Veterinary Assistant jobs in Dublin, County Dublin

Front Of House Assistant jobs in County Dublin

Front Of House Assistant jobs in Dunmanway, County Cork

Accounts Assistant jobs in County Cork

Dental Receptionist, Dental Nurse jobs in South Dublin, County Dublin

Receptionist jobs in County Cavan

Full Training Provided Receptionist jobs in Dublin, County Dublin

Member Service Representative

North West Credit Union
Sligo, County Sligo

Quick apply

Job details

Fixed term
€29,000–€40,000 a year

Benefits

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Full job description

The Member Services Representative (MSR) reports to the Senior Counter Official. The MSR is responsible for carrying out a range of member-facing and back-office support activities, including loans and other specific tasks outlined below. The role delivers a best-in-class standard of member service in both frontline and back-office functions, processing day-to-day financial transactions, handling queries, loans as well as providing information and support to credit union members over the counter, by phone, email and online.

The Member Services Representative (MSR) acts as the primary point of contact for both existing and prospective members. The role focuses on delivering comprehensive support across all financial transactions, ensuring a high standard of service that is both timely and efficient. Additionally, the MSR actively promotes products and services that align with members' needs and contribute to their financial well-being.

This operational role requires the MSR to maintain a professional manner and work effectively to ensure member satisfaction, retention and repeat business.

Key Responsibilities:

· Accurately and diligently handle cash, reconcile balances, and account for any discrepancies.

· Manage member queries, inform members of the requirements to open new accounts, ensuring AML documentation is complete and accurate prior to submission and inform members of the full range of products and services available

· Set up members with online access ensuring all paperwork is complete and the correct ID’s are obtained.

· Carry out designated start-of-day and end-of-day procedures in line with established policies.

· Process automatic member payments, including EFTs, and foreign exchange transactions.

· Efficiently manage member lending applications and queries, ensuring all loan-related matters are properly addressed and completed.

· Comply with all credit union policies and procedures, including Anti-Money Laundering and Fraudulent Transaction Reporting.

· Handle and, where possible, resolve member complaints in a professional and empathetic manner.

· Complete assigned administrative duties, including filing and maintaining stationery and marketing materials.

· Protect member data in accordance with GDPR guidelines and standards. Collaborate with your line manager to ensure compliance with legal and regulatory requirements.

· Deliver an excellent member experience by providing efficient in-person service while adhering to service level standards and compliance requirements.

· Provide exemplary customer service by resolving member queries effectively, minimising the need for escalation to other departments.

· Promptly assist members with payments, including arrears and other credit control issues.

· Stay informed about promotional initiatives and new products and services introduced by the credit union.

· Actively participate in ongoing training and development to maintain high service standards.

· Promote a culture aligned with the credit union’s values, encouraging exceptional performance and member service.

· Contribute to process improvement and service enhancements by making informed recommendations.

· Carry out all relevant administrative and operational instructions as required.

· Aim for first-contact resolution every time, where not possible, ensure seamless handover to the appropriate department or individual.

· Provide ongoing education and information to members regarding real-time policies and procedures.

· Support a high-performance culture focused on meeting member needs.

· Promote credit union products and services, highlighting the benefits of membership to prospective members.

· Communicate effectively and sensitively with members, in line with GDPR guidelines.

· Maintain accurate and concise records in accordance with data protection policies.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Competencies Required:

· Previous financial service experience in a similar role, cashier or call centre experience would be desirable.

· Ability to work on own initiative and as part of a team.

Qualifications

· QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank

· Successful candidates will be expected to meet the Central Bank Fitness & Probity standards

Shortlisting may apply and candidates will be short-listed based on information provided

Job Type: Fixed term
Contract length: 12 months

Pay: €29,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience jobs in sligo county sligo

Member Service Representative

Customer Assistant - (Early Shifts Only) - Sligo, Finisklin Road

Delivery Driver

Online Picker/packer

QA Inspector

General Operative

Receptionist/Administrator

Graduate Management Trainee - Sligo

Saturday Pharmacy Assistant

Cleaning Operative

Cleaning Operative

Cafe Assistant/Barista/Baker etc

Customer Experience Champion - Sligo

Delivery drivers (part time/full time)

Deputy Store Manager - Cranmore Road, Sligo

Front of House & Facilities Assistant

Team Leader

Receptionist (Full-time)

Associate Quality Professional

HR Generalist (2-Year Fixed Term Contract )

I want to receive the latest job alerts for customer experience in sligo county sligo

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected