Find Jobs in sligo, so

Member Service Representative
North West Credit Union —Sligo, County Sligo
- €29,000–€40,000 a year
- Employee assistance program
- Sick pay
Quick apply
General Operative
Chadwicks Group —Sligo, County Sligo
- Full-time
- Customer service
- No degree
- Sick pay
Retail Associate
TK Maxx —Sligo, County Sligo
- Part-time
- No experience needed
6d
Front Office Assistant
SLIG - Front Office —Sligo, County Sligo
- Part-time
Quick apply
12d
Delivery Driver
Kevin Langan Courier Ltd —Sligo, County Sligo
- €38,000 a year
- Full-time
Quick apply
2d
Bookkeeper
Beldare Homes Ltd —Sligo, County Sligo
- €35,000–€40,000 a year
- Monday to Friday
- Bachelor's degree
- Accounting
- Construction
Quick apply
Operations & Programme Administrator
Sligo Leitrim Energy Agency —Sligo, County Sligo
- €33,000–€38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Gym membership
Quick apply
Receptionist/Administrator
Pearse Road Tyres Service Ltd —Sligo, County Sligo
- From €31,200 a year
- Full-time
- Customer service
- Administrative experience
- Computer skills
Quick apply
General Operative - Fixed Term - Sligo
A&G Couriers Ltd —Collooney, County Sligo
- €13.50 an hour
- 12 hour shift
- English
- Forklift
- Warehouse experience
QA Inspector
Amcor Flexibles Sligo —Sligo, County Sligo
- €38,000–€41,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- No degree
Quick apply
7d
Clerk of Works
Local Government Jobs Ireland —Sligo, County Sligo
- €57,895–€70,730 a year
6d
Office Administrator/Receptionist
Custom Conversions —Kinlough, County Leitrim
- From €14.51 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Online Picker/packer
Buy4petsonline —Sligo, County Sligo
- €14.15–€16.00 an hour
- Part-time
- Heavy lifting
- English
- Computer skills
- Employee discount
Quick apply
Graduate Management Trainee - Sligo
Enterprise Mobility —Sligo, County Sligo
- Full-time
- Management
- Customer service
- Bachelor's degree
Customer Assistant - (Early Shifts Only) - Sligo, Finisklin Road
Lidl —Sligo, County Sligo
- €15.40–€17.90 an hour
- Overtime
- Serving
- Customer service
- No degree
- Employee assistance program
12h
Receptionist - Dental Practice
O’Connor Moore Dental Practice —Sligo, County Sligo
- €16.50 an hour
- Part-time
- English
- Administrative experience
- Clinic
Quick apply
6d
Ground Worker
KDG Contracts Ltd —Sligo, County Sligo
- €150–€200 a day
- Full-time
Quick apply
7d
TEAM MEMBER
KFC —Collooney, County Sligo
- €13.50 an hour
- Part-time
- Employee assistance program
- Gym membership
3d
Cleaner
OCS Group —Sligo, County Sligo
- €14.80 an hour
- Remote
- Communication skills
Quick apply
14h
Saturday Pharmacy Assistant
Markievicz Pharmacy —Sligo, County Sligo
- Weekend availability
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Quick apply

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Member Service Representative

North West Credit Union
Sligo, County Sligo

Quick apply

Job details

Fixed term
€29,000–€40,000 a year

Benefits

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Full job description

The Member Services Representative (MSR) reports to the Senior Counter Official. The MSR is responsible for carrying out a range of member-facing and back-office support activities, including loans and other specific tasks outlined below. The role delivers a best-in-class standard of member service in both frontline and back-office functions, processing day-to-day financial transactions, handling queries, loans as well as providing information and support to credit union members over the counter, by phone, email and online.

The Member Services Representative (MSR) acts as the primary point of contact for both existing and prospective members. The role focuses on delivering comprehensive support across all financial transactions, ensuring a high standard of service that is both timely and efficient. Additionally, the MSR actively promotes products and services that align with members' needs and contribute to their financial well-being.

This operational role requires the MSR to maintain a professional manner and work effectively to ensure member satisfaction, retention and repeat business.

Key Responsibilities:

· Accurately and diligently handle cash, reconcile balances, and account for any discrepancies.

· Manage member queries, inform members of the requirements to open new accounts, ensuring AML documentation is complete and accurate prior to submission and inform members of the full range of products and services available

· Set up members with online access ensuring all paperwork is complete and the correct ID’s are obtained.

· Carry out designated start-of-day and end-of-day procedures in line with established policies.

· Process automatic member payments, including EFTs, and foreign exchange transactions.

· Efficiently manage member lending applications and queries, ensuring all loan-related matters are properly addressed and completed.

· Comply with all credit union policies and procedures, including Anti-Money Laundering and Fraudulent Transaction Reporting.

· Handle and, where possible, resolve member complaints in a professional and empathetic manner.

· Complete assigned administrative duties, including filing and maintaining stationery and marketing materials.

· Protect member data in accordance with GDPR guidelines and standards. Collaborate with your line manager to ensure compliance with legal and regulatory requirements.

· Deliver an excellent member experience by providing efficient in-person service while adhering to service level standards and compliance requirements.

· Provide exemplary customer service by resolving member queries effectively, minimising the need for escalation to other departments.

· Promptly assist members with payments, including arrears and other credit control issues.

· Stay informed about promotional initiatives and new products and services introduced by the credit union.

· Actively participate in ongoing training and development to maintain high service standards.

· Promote a culture aligned with the credit union’s values, encouraging exceptional performance and member service.

· Contribute to process improvement and service enhancements by making informed recommendations.

· Carry out all relevant administrative and operational instructions as required.

· Aim for first-contact resolution every time, where not possible, ensure seamless handover to the appropriate department or individual.

· Provide ongoing education and information to members regarding real-time policies and procedures.

· Support a high-performance culture focused on meeting member needs.

· Promote credit union products and services, highlighting the benefits of membership to prospective members.

· Communicate effectively and sensitively with members, in line with GDPR guidelines.

· Maintain accurate and concise records in accordance with data protection policies.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Competencies Required:

· Previous financial service experience in a similar role, cashier or call centre experience would be desirable.

· Ability to work on own initiative and as part of a team.

Qualifications

· QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank

· Successful candidates will be expected to meet the Central Bank Fitness & Probity standards

Shortlisting may apply and candidates will be short-listed based on information provided

Job Type: Fixed term
Contract length: 12 months

Pay: €29,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Work Location: In person

Quick apply

Refine Your Search

jobs in sligo, so

Member Service Representative

General Operative

Retail Associate

Front Office Assistant

Delivery Driver

Bookkeeper

Operations & Programme Administrator

Receptionist/Administrator

General Operative - Fixed Term - Sligo

QA Inspector

Clerk of Works

Office Administrator/Receptionist

Online Picker/packer

Graduate Management Trainee - Sligo

Customer Assistant - (Early Shifts Only) - Sligo, Finisklin Road

Receptionist - Dental Practice

Ground Worker

TEAM MEMBER

Cleaner

Saturday Pharmacy Assistant

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