Find product operations specialist Jobs in dublin county dublin

Technical User Operations Specialist, EMEA
Harvey —Dublin, County Dublin
- Weekend availability
- Continuous improvement
- Communication skills
12d
Platform Operations Specialist - Systems Infrastructure and Excellence - T&S
TikTok —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
Product Operations Specialist
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Communication skills
- Referral programme
Senior Specialist, Product Analyst
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Advertising Technology & Biddable Solutions Specialist
HAVAS MEDIA —Dublin, County Dublin
- €34,000–€38,000 a year
- Hybrid work
- Microsoft Powerpoint
Quick apply
AI Governance and Capabilities Specialist
PTSB —Blackrock, County Dublin
- AI
- Banking
Application Support Engineer, Managed Print Services
Bizquip Limited —Sandyford, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Access
- Azure
- Customer service
- Flexitime
- Work from home
Quick apply
7d
Compliance Specialist
Canada Life Group Services —Dublin, County Dublin
- Analysis skills
- No degree
- Communication skills
13d
Learning & Enablement Specialist
LearnUpon —Dublin, County Dublin
- AI
- Annual leave
HR Operations Lifecycle Specialist - EMEA - Ireland
TikTok —Dublin, County Dublin
- Human resources
- Communication skills
Associate Specialist, Implementation
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- English
- Bachelor's degree
Product Specialist (Insurances & Car Services)
Renault Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Supplier Sourcing Specialist , Supplier Sourcing Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Business
12d
Product Operations Specialist - Search Operations (German Speaking)
TikTok —Dublin, County Dublin
- Social media management
- English
- Analysis skills
Operational Controls Specialist
Intesa Sanpaolo Group —Dublin, County Dublin
- Microsoft Excel
- English
- SQL
- Life insurance
6d
Treasury – Operation Payment Specialist (EMEA)
PIP Global Safety —DUBLIN 1, County Dublin
- Microsoft Excel
- Finance
- Analysis skills
Operations Specialist (Insurance)
Azimut Holding —Dublin, County Dublin
- Data analysis skills
- English
- Finance
Product Manager – Customer Technology & Loyalty
Primark —Dublin, County Dublin
- On call
- Product management
- Leadership
- Communication skills
Global Emergency Response Specialist, Japanese - Trust & Safety (Specified Purpose Contract)
TikTok —Dublin, County Dublin
- Social media management
- English
- SQL
Portfolio Operations Analyst
Harmonic Remote —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Office experience
Quick apply

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Technical User Operations Specialist, EMEA

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
12 days ago

Qualifications

Continuous improvement
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Hybrid

Department

User Operations

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As a User Operations Specialist, you will be the frontline support within the User Operations team, reporting to the User Operations Manager. Your role is crucial in providing empathetic and efficient support to our customers. We are seeking someone who loves problem-solving, is adept at handling multiple priorities, and is passionate about working with enterprise customers to ensure a seamless support experience.

This role follows a fixed Friday–Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions across a range of technical and product-related issues (including AI output quality, app access, APIs, authentication, and error logs).
Manage multiple competing priorities while maintaining a high level of responsiveness, reliability, and accountability during assigned support shifts.
Collaborate effectively with teammates and cross-functional partners to troubleshoot complex issues, escalate when appropriate, and contribute to a strong overall customer experience.
Maintain deep, up-to-date knowledge of products, features, and services to provide informed, current support.
Document customer interactions, issues, and feedback to support continuous improvement of products, processes, and support materials (e.g., FAQs and knowledge base articles).
Own tasks independently while contributing thoughtfully to team workflows and the ongoing refinement of support processes.

What You Have

3+ years of proven experience in a fast-paced technical support role, delivering white-glove or premium support to large enterprise customers for AI-driven products.
Exceptional empathy and communication skills (written and verbal), with the ability to build trust, connect with customers, and clearly explain complex technical concepts to both technical and non-technical audiences.
Strong problem-solving and critical-thinking abilities, with a creative approach to diagnosing and resolving complex issues.
Highly organised and adaptable, able to manage multiple tasks and competing priorities effectively.
Solid understanding of APIs, with the ability to troubleshoot and articulate API-related concepts clearly.
Proficiency with customer support tools and CRM systems.
Collaborative team player who builds positive cross-functional relationships while contributing effectively in a shared environment.
Demonstrated passion for learning and continuous improvement, with a commitment to staying current on industry trends and best practices.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-RC1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

product operations specialist jobs in dublin county dublin

Technical User Operations Specialist, EMEA

Platform Operations Specialist - Systems Infrastructure and Excellence - T&S

Product Operations Specialist

Senior Specialist, Product Analyst

Advertising Technology & Biddable Solutions Specialist

AI Governance and Capabilities Specialist

Application Support Engineer, Managed Print Services

Compliance Specialist

Learning & Enablement Specialist

HR Operations Lifecycle Specialist - EMEA - Ireland

Associate Specialist, Implementation

Product Specialist (Insurances & Car Services)

Supplier Sourcing Specialist , Supplier Sourcing Manager

Product Operations Specialist - Search Operations (German Speaking)

Operational Controls Specialist

Treasury – Operation Payment Specialist (EMEA)

Operations Specialist (Insurance)

Product Manager – Customer Technology & Loyalty

Global Emergency Response Specialist, Japanese - Trust & Safety (Specified Purpose Contract)

Portfolio Operations Analyst

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