Find post production Jobs in county dublin

Operational SME - Portuguese
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME - Hungarian
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME - Spanish
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- Spanish
- English
- Communication skills
Operational SME - Romanian
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational Subject Matter Expert
Teleperformance —Dublin 07, County Dublin
- Full-time
- English
- Communication skills
Operational SME - Ukrainian
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME - French
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME - Dutch
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME - Hebrew
Teleperformance —Dublin 07, County Dublin
- €34,100 a year
- Full-time
- English
- Communication skills
Production Team Leader
Keelings —Dublin, County Dublin
- Full-time
- Leadership
Quick apply
Research Assistant
Trinity College Dublin —Dublin, County Dublin
- Full-time
- Doctoral degree
- Research
SME German
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Operational SME
Teleperformance —Dublin 07, County Dublin
- Full-time
- English
- Communication skills
Service Delivery Operator
Fiserv —Dublin, County Dublin
- Weekend availability
ECG Technician/ Cardiology Technician
Thorndale Medical Clinic —Dublin, County Dublin
- €37,000–€45,000 a year
- Time management
Quick apply
8d
Office Administrator
Roccul Ltd —DUBLIN 1, County Dublin
- €27,000–€30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
Quick apply
Catering Assistant – Bank / Flexible Contract
Beacon Hospital —Dublin, County Dublin
- €16.80 an hour
- Part-time
Quick apply
7d
Art Director
Dein Social Media GmbH —County Dublin
Operational SME - Sub Saharan Africa
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Musician Educator
Music Generation South Dublin —South Dublin, County Dublin
- €49.26 an hour
- Part-time
- No degree
- Contracts
- Annual leave
Quick apply
10d

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Operational SME - Portuguese

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€44,351 a year

Qualifications

English
Portuguese
Communication skills

Full job description

Overview:

Operational SME

Salary - €44,351

Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

Responsibilities to include but not be limited the following

Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency

Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove

Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications:

Must be fluent in Portuguese and English
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English

Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires

High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

Apply Now

Refine Your Search

post production jobs in county dublin

Operational SME - Portuguese

Operational SME - Hungarian

Operational SME - Spanish

Operational SME - Romanian

Operational Subject Matter Expert

Operational SME - Ukrainian

Operational SME - French

Operational SME - Dutch

Operational SME - Hebrew

Production Team Leader

Research Assistant

SME German

Operational SME

Service Delivery Operator

ECG Technician/ Cardiology Technician

Office Administrator

Catering Assistant – Bank / Flexible Contract

Art Director

Operational SME - Sub Saharan Africa

Musician Educator

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