Find Customer success manager Jobs in Galway, G

Front of House Lead
3Dental —Galway, County Galway
- Full-time
- Microsoft Office
- Administrative experience
- Team management
- Employee discount
Quick apply
Graduate Management Trainee - Galway
Enterprise Mobility —Galway, County Galway
- Full-time
- Management
- Customer service
- Bachelor's degree
Value Stream Director- Coronary & Renal Denervation (CRDN)
Medtronic —Galway, County Galway
- €131,120–€196,680 a year
- Full-time
- Project management
- Bachelor's degree
- Continuous improvement
Customer Success Manager (French-speaking)
Diligent Corporation —Galway, County Galway
- Microsoft Excel
- Sales
- Salesforce
- Annual leave
Customer Adoption Manager
G-P —Galway, County Galway
- €40,000–€49,700 a year
- Full-time
- Remote
- Spanish
- Management
- Master's degree
Quick apply
Deputy Manager
Halfords —Galway, County Galway
- €36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Business Intelligence Analyst
MBRYONICS —Galway, County Galway
- Full-time
- Data analysis skills
- Research
- Analysis skills
Territory Manager in Training (Generalist)
Ecolab Inc. —Galway, County Galway
- Full-time
- Sales
- Cleaning
- IT
- Life insurance
14d
GENERAL MANAGER - Galway City
Sprout & Co —Galway, County Galway
- €45,000–€50,000 a year
- Full-time
- Hospitality
- Management
- English
- Annual leave
Assistant Manager - Galway, Eyre Square
NORMAL Ireland —Galway, County Galway
Merchandiser
CPM Ireland —Galway, County Galway
- €30,000–€31,000 a year
- Full-time
- Merchandising
- Organisational skills
- Communication skills
- Fuel card
- Employee assistance program
Quick apply
15h
Global Product Marketing Manager
Abbott Laboratories —Galway, County Galway
- Full-time
- Computer Science
- Marketing
- Master's degree
EMEA Customer Success Specialist - French Speaking
MathWorks —Galway, County Galway
- Doctoral degree
- Sales
- Social media management
Sr. Manager Cloud Infrastructure Implementation (Global Data Center Programs)
Hewlett Packard Enterprise —Galway, County Galway
- Full-time
- Azure
- Computer Science
- Engineering
Enterprise Customer Success Specialist - German Speaking
MathWorks —Galway, County Galway
- Doctoral degree
- Salesforce
- English
TEAM MEMBER - Galway City
Sprout & Co —Galway, County Galway
- €14.15–€14.50 an hour
- Part-time
- English
Senior Product Designer
Liberty Information Technology —Galway, County Galway
- Hybrid work
- Master's degree
- IT
- AI
- Employee discount
Textiles Technician
Integer Holdings Corporation —Galway, County Galway
- Full-time
- No degree
- Communication skills
Quick apply
9h
Full Time Supervisors, Tommy Hilfiger - Galway
Tommy Hilfiger —Galway, County Galway
- Full-time
- Maintenance
- Communication skills
- Retail sales
Program Manager
Sybridge Technologies —Galway, County Galway
- Full-time
- Salesforce
- Engineering
- ERP systems
Quick apply

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Front of House Lead

3Dental
Galway, County Galway

Quick apply

Job details

Permanent | Full-time

Benefits

Company events
Employee discount
On-site parking

Qualifications

Microsoft Office
Administrative experience
Team management
Leadership
Office experience

Full job description

We are seeking a highly motivated and experienced person to work with our Front of House Reception team. As the Team Lead, you will manage and direct a team of 5-7 Receptionists/Administrators. You will run and manage all rosters for your team. You will be responsible for all face-to-face patient engagement as well as managing incoming calls, emails, and web queries (Boxly). This is a player/manager role, where you will lead by example and where necessary step in to assist the reception team. Your primary goal will be to lead our customer service team in delivering exceptional service and building lasting relationships with our patients.

Responsibilities

· Supervise and lead the reception team, ensuring they are trained, motivated, and responding to all face-to-face patient and inbound call/email queries in a live environment.

· Manage the patient scheduling and appointment booking process, ensuring efficient and effective appointment management.

· Daily and weekly Accounts systems administration and management.

· Ensure patients are greeted and processed in a timely and efficient manner.

· Manage and direct monthly team meetings regarding patient experience, complaints, scheduling, patient payments etc.

· Manage reception rosters to ensure adequate resourcing of staff for peak times.

· Conduct performance management procedures according to internal company policy.

· Manage the 3Dental internal patient database to ensure all calls (inbound and outbound) are tracked, monitored, and actioned.

· Collaborate with the clinical team to ensure patient care aligns with our high-quality standards.

· Address and resolve patient queries and concerns in a timely and empathetic manner, ensuring all complaints and feedback are actioned upon with KPI timelines.

· Identify trends in patient feedback and work with the team to implement improvements.

Qualifications and Experience

Proven experience in a high-volume environment (face to face as well as phone and email engagement).

MS Office suite knowledge essential.

Experience working with customer/patient accounts software packages essential.

Previous experience as a Team Leader, Supervisor, Manager in a Customer Facing and Administration environment essential.

Strong leadership and team management skills.

Experience of dealing with hi-volume and complex patient/client queries (including call/email follow up) essential.

About us

At 3Dental we are committed to providing the latest treatments in oral healthcare at an affordable price. Open since 2016, we have created many beautiful smiles, and we look forward to creating many more.

We provide a wide variety of services to our patients including general dentistry, cosmetic dentistry, orthodontic treatment, implants and much more! We owe our success to the hard work and dedication of our team comprising of customer service representatives, Dentist technicians, dental nurses, dentists, orthodontists, hygienists.

Our Benefits

Discounted dental treatments and products.

Continuing education opportunities and professional growth and development

Access to the Premium Club at 3Arena/Circle Club at Board Gais Energy Theatre

Working Schedule

8-hour shift between 7:30am and 8pm Monday to Friday.

7 hour shift 9am-5pm Saturdays (when required – min one per month).

How to Apply

Please send your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this position to [email protected]

Benefits:

Company events
Employee discount
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in galway, g

Front of House Lead

Graduate Management Trainee - Galway

Value Stream Director- Coronary & Renal Denervation (CRDN)

Customer Success Manager (French-speaking)

Customer Adoption Manager

Deputy Manager

Business Intelligence Analyst

Territory Manager in Training (Generalist)

GENERAL MANAGER - Galway City

Assistant Manager - Galway, Eyre Square

Merchandiser

Global Product Marketing Manager

EMEA Customer Success Specialist - French Speaking

Sr. Manager Cloud Infrastructure Implementation (Global Data Center Programs)

Enterprise Customer Success Specialist - German Speaking

TEAM MEMBER - Galway City

Senior Product Designer

Textiles Technician

Full Time Supervisors, Tommy Hilfiger - Galway

Program Manager

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