Find duty manager Jobs in sligo, so

Member Service Representative
North West Credit Union —Sligo, County Sligo
- €29,000–€40,000 a year
- Employee assistance program
- Sick pay
Quick apply
Duty Manager
Milligan Court and Benbulben Court —Sligo, County Sligo
- From €34,000 a year
- 12 hour shift
- Microsoft Excel
- SharePoint
- Communication skills
- Employee assistance program
Quick apply
15h
Depot Manager
Pure Oil Ltd. —Sligo, County Sligo
- Full-time
- Management
- Sales
- Customer service
Quick apply
5d
QA Inspector
Amcor Flexibles Sligo —Sligo, County Sligo
- €38,000–€41,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- No degree
Quick apply
7d
Residential Services Manager
The Rehab Group —Sligo, County Sligo
- From €66,125 a year
- Full-time
- Management
- Negotiation
- Annual leave
- Employee assistance program
Quick apply
Cleaning Supervisor
GRACIE'S BAR —Sligo, County Sligo
- Part-time
- English
- Cleaning
Quick apply
3d
Front Office Assistant
SLIG - Front Office —Sligo, County Sligo
- Part-time
Quick apply
12d
Operations Manager
Dalata —Sligo, County Sligo
- Full-time
- Sales
- Hotel
- No degree
- Employee assistance program
Quick apply
9d
General Manager
SLIG - Management —Sligo, County Sligo
- Weekend availability
- Hospitality
- Hotel
- Bachelor's degree
Quick apply
Associate Quality Professional
Abbott Laboratories —Sligo, County Sligo
- Full-time
- Continuous improvement
- No degree
- Communication skills
14d
Cleaning Supervisor
Apleona Ireland —Sligo, County Sligo
- €17 an hour
- Full-time
- Administrative experience
- Cleaning
- Communication skills
Quick apply
1d
Chef de Partie
Dalata —Sligo, County Sligo
- Part-time
- Hotel
- No degree
- Employee assistance program
Quick apply
Office Administrator/Receptionist
Custom Conversions —Kinlough, County Leitrim
- From €14.51 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Quality Assurance Coordinator (Social Care)
Orchard Care Group —Sligo, County Sligo
- Full-time
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
Dental Nurse/Receptionist
Dental Care Ireland —Sligo, County Sligo
- €15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Employee assistance program
- Employee discount
Quick apply
5d
Programmes Facilitator
The Rehab Group —Sligo, County Sligo
- Full-time
- No degree
- Annual leave
- Employee assistance program
8d
Leisure Club Attendant & Fitness Instructor
Dalata —Sligo, County Sligo
- Part-time
- Hotel
- First Aid Certification
- No degree
- Employee assistance program
Quick apply
HR Manager
AbbVie —Sligo, County Sligo
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Human resources
Sales Manager
SLIG - Sales —Sligo, County Sligo
- Full-time
- Management
- Sales
- Marketing
Quick apply
13d
General Manager
Dalata —Sligo, County Sligo
- Full-time
- Customer service
- Hotel
- Budgeting
- Employee assistance program
Quick apply
1d

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Member Service Representative

North West Credit Union
Sligo, County Sligo

Quick apply

Job details

Fixed term
€29,000–€40,000 a year

Benefits

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Full job description

The Member Services Representative (MSR) reports to the Senior Counter Official. The MSR is responsible for carrying out a range of member-facing and back-office support activities, including loans and other specific tasks outlined below. The role delivers a best-in-class standard of member service in both frontline and back-office functions, processing day-to-day financial transactions, handling queries, loans as well as providing information and support to credit union members over the counter, by phone, email and online.

The Member Services Representative (MSR) acts as the primary point of contact for both existing and prospective members. The role focuses on delivering comprehensive support across all financial transactions, ensuring a high standard of service that is both timely and efficient. Additionally, the MSR actively promotes products and services that align with members' needs and contribute to their financial well-being.

This operational role requires the MSR to maintain a professional manner and work effectively to ensure member satisfaction, retention and repeat business.

Key Responsibilities:

· Accurately and diligently handle cash, reconcile balances, and account for any discrepancies.

· Manage member queries, inform members of the requirements to open new accounts, ensuring AML documentation is complete and accurate prior to submission and inform members of the full range of products and services available

· Set up members with online access ensuring all paperwork is complete and the correct ID’s are obtained.

· Carry out designated start-of-day and end-of-day procedures in line with established policies.

· Process automatic member payments, including EFTs, and foreign exchange transactions.

· Efficiently manage member lending applications and queries, ensuring all loan-related matters are properly addressed and completed.

· Comply with all credit union policies and procedures, including Anti-Money Laundering and Fraudulent Transaction Reporting.

· Handle and, where possible, resolve member complaints in a professional and empathetic manner.

· Complete assigned administrative duties, including filing and maintaining stationery and marketing materials.

· Protect member data in accordance with GDPR guidelines and standards. Collaborate with your line manager to ensure compliance with legal and regulatory requirements.

· Deliver an excellent member experience by providing efficient in-person service while adhering to service level standards and compliance requirements.

· Provide exemplary customer service by resolving member queries effectively, minimising the need for escalation to other departments.

· Promptly assist members with payments, including arrears and other credit control issues.

· Stay informed about promotional initiatives and new products and services introduced by the credit union.

· Actively participate in ongoing training and development to maintain high service standards.

· Promote a culture aligned with the credit union’s values, encouraging exceptional performance and member service.

· Contribute to process improvement and service enhancements by making informed recommendations.

· Carry out all relevant administrative and operational instructions as required.

· Aim for first-contact resolution every time, where not possible, ensure seamless handover to the appropriate department or individual.

· Provide ongoing education and information to members regarding real-time policies and procedures.

· Support a high-performance culture focused on meeting member needs.

· Promote credit union products and services, highlighting the benefits of membership to prospective members.

· Communicate effectively and sensitively with members, in line with GDPR guidelines.

· Maintain accurate and concise records in accordance with data protection policies.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Competencies Required:

· Previous financial service experience in a similar role, cashier or call centre experience would be desirable.

· Ability to work on own initiative and as part of a team.

Qualifications

· QFA qualification desirable (or actively working towards obtaining a qualification) in line with the Minimum Competency Code (MCC) set out by the Central Bank

· Successful candidates will be expected to meet the Central Bank Fitness & Probity standards

Shortlisting may apply and candidates will be short-listed based on information provided

Job Type: Fixed term
Contract length: 12 months

Pay: €29,000.00-€40,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
Sick pay

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in sligo, so

Member Service Representative

Duty Manager

Depot Manager

QA Inspector

Residential Services Manager

Cleaning Supervisor

Front Office Assistant

Operations Manager

General Manager

Associate Quality Professional

Cleaning Supervisor

Chef de Partie

Office Administrator/Receptionist

Quality Assurance Coordinator (Social Care)

Dental Nurse/Receptionist

Programmes Facilitator

Leisure Club Attendant & Fitness Instructor

HR Manager

Sales Manager

General Manager

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