Find Service desk analyst Jobs in Ireland

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
Quick apply
End User Support & Smart Hands Technician
EOS —Dublin, County Dublin
- Windows
- Linux
- Communication skills
Quick apply
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
2d
IT Support Analyst
NFP Corp —Dublin, County Dublin
- Hybrid work
- Windows
- Microsoft Office
- Communication skills
- Annual leave
Analyst - Â Asset Services Corporate Action Elections
Bank of America —Dublin, County Dublin
- Full-time
- Leadership
- Banking
Deal Desk Analyst
Adobe —Dublin, County Dublin
- Full-time
- Sales
- English
- Master's degree
Junior Risk Analyst
Investec —Dublin, County Dublin
- Full-time
- Research
- No degree
- Business
13d
Deals Desk Analyst
Proofpoint —Cork, County Cork
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
3d
Pricing & Rebating Analyst (1-Year Contract)
Advanced Micro Devices, Inc —Dublin, County Dublin
- Finance
- Analysis skills
- Business
Balance Management Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Azure
Quick apply
Financial Applications Support Analyst (Oracle Fusion)
Citco —Cork, County Cork
- Full-time
- Oracle
- Microsoft Office
- IT
Manager, IT Operations
Fixify —Cork, County Cork
- Communication skills
Senior Operations Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- No degree
- Employee assistance program
7d
CRM Developer
Glen Dimplex Europe Holdings Ltd —Cloghran, County Dublin
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
Quick apply
4h
Market Insights Manager
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- No degree
Quick apply
Senior Analytics Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Work from home
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
1d
Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home

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Service Desk Analyst

BoyleSports -
Dundalk, County Louth

Quick apply

Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

Quick apply

Refine Your Search

service desk analyst jobs in ireland

Service Desk Analyst

End User Support & Smart Hands Technician

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

IT Support Analyst

Analyst - Â Asset Services Corporate Action Elections

Deal Desk Analyst

Junior Risk Analyst

Deals Desk Analyst

Pricing & Rebating Analyst (1-Year Contract)

Balance Management Analyst

ICT Cloud & Security Engineer

Financial Applications Support Analyst (Oracle Fusion)

Manager, IT Operations

Senior Operations Analyst

CRM Developer

Market Insights Manager

Senior Analytics Engineer

Onsite Support Engineer

Product Engineer

Staff Product Engineer

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