Find senior customer service representative Jobs in dublin, d

Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum
Kurt Geiger —Dundrum, County Dublin
- Full-time
- Employee discount
Quick apply
Head of New Business
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Microsoft Office
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- Employee assistance program
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Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
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Employee Relations Manager
Bank of Ireland —Dublin, County Dublin
- Full-time
- Analysis skills
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Client Engagement & Operations Lead
Capgemini —Dublin, County Dublin
- Microsoft Powerpoint
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Customer Service Representative / Sales Consultant (FR speaker)
Talbot Lifting and Security Europe —Dublin, County Dublin
- €35,000 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
Graduate Sales Development Representative - Dublin
Leyton —DUBLIN 2, County Dublin
1d
Client Engagement & Operations Lead
Sogeti —Dublin, County Dublin
- Microsoft Powerpoint
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Conference & Banqueting Manager
Fitzpatrick Castle hotel —Killiney, County Dublin
- Full-time
Quick apply
Service Delivery Manager (gn)
Hansen Technologies —Dublin, County Dublin
- Full-time
- Agile
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Senior Manager Service Architect
PwC —Dublin, County Dublin
- Full-time
- Mentoring
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Customer Success and Key Accounts Manager - Ireland
PA Media —Dublin, County Dublin
- Full-time
- Social media management
- Business development
- Communication skills
Quick apply
8d
Business Development Representative - EMEA
OpenAI —Dublin, County Dublin
- Full-time
- Sales
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Senior Sales Executive
Brightery —Dublin, County Dublin
- Full-time
- Customer service
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Events / Conference & Banqueting Manager
Aramark Ireland —Dublin, County Dublin
- Full-time
- Hospitality
- No degree
- Budgeting
Quick apply
Enforcement Specialist (6 month FTC)
Turas Mobility Services Ltd. —Dublin, County Dublin
- €34,000 a year
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
Quick apply
Conference & Banqueting Manager
Aramark —Dublin, County Dublin
- Hospitality
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- No degree
Senior Manager, Medical Information
Novartis —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
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13d
Manager, Risk & Controls (12 FTC)
Fiserv —Dublin, County Dublin
- Full-time
- Management
6d
Senior Manager Business Development Lead - Managed Services
PwC —Dublin, County Dublin
- Full-time
- Business development
- Mentoring
- Business

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Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum

Kurt Geiger -
Dundrum, County Dublin

Quick apply

Job details

Full-time

Benefits

Employee discount

Full job description

Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

Sales Manager is a true ambassador of the Company. The role will take the ownership to lead, coach and build Client relationships. You will be responsible to motivate your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service.

SALES

Deliver budgeted sales.
Create a customer centric culture by constantly reviewing our service proposition to exceed customer’s expectations as we strive to be the market leaders.
Understands the importance of Host Store and other concession relationships which is
constantly maintained.
Take initiative and ownership to act instinctively to improve the business.
To invest time to review your brand performance to enhance your commercial decisions.
Contribute towards the development of the department in line with consumer demands and business opportunity.
Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to.

SERVICE

Create a customer centric environment across the business. Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones.
Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard.
Establish a client focus mind-set in store to ensure the highest level of Client experience is met. To oversee the team to ensure that client relationships are being maintain and Client books are being managed.

PEOPLE

Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
Invest time in the development of your team so that they can perform to
their best ability.
Have positive relationships with co-workers and Group General Manager.
Create a positive and togetherness across all areas of the floor by championing this daily.
Communicate KPIs and manage on an on-going basis, through performance review and demonstrate effective leadership.

OPERATIONS

Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood and followed by employees.
Take ownership of the daily hygiene ceremony and that it is being carried out.
Ensure the opening and closing standards are completed daily.
A full understanding of the operations and back of house standards (including stock room).

KPIs

Meet sales in line with Company target.
Achieve Host Store and Company Sales, Mystery Shopper, Productivity target.
Achieve retention and labour turnover target.
Contribute to achieve payroll target.
Audit at +/- 0.3% or below.
Meet event targets (% sales revenue).
Meet and exceed the 10% target or above for client book sales.

Requirements

Currently working at Senior Manager within a high turnover business
Experience of managing large teams
Prior history of P&L accountability and driving bottom line contribution
Proven ability to drive performance through people
Excellent at building internal and external relationships
Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred
Representative of our luxury/fashion forward brand in every way

Benefits

Competitive basic salary
Bonus structure
Pension Scheme
Gorgeous shoes each season
Amazing employee discounts

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.

INDSM

Quick apply

Refine Your Search

senior customer service representative jobs in dublin, d

Retail Sales Manager, Footwear Department, Brown Thomas, Dundrum

Head of New Business

Customer Service Supervisor

Employee Relations Manager

Client Engagement & Operations Lead

Customer Service Representative / Sales Consultant (FR speaker)

Graduate Sales Development Representative - Dublin

Client Engagement & Operations Lead

Conference & Banqueting Manager

Service Delivery Manager (gn)

Senior Manager Service Architect

Customer Success and Key Accounts Manager - Ireland

Business Development Representative - EMEA

Senior Sales Executive

Events / Conference & Banqueting Manager

Enforcement Specialist (6 month FTC)

Conference & Banqueting Manager

Senior Manager, Medical Information

Manager, Risk & Controls (12 FTC)

Senior Manager Business Development Lead - Managed Services

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