Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and strengthening customer relationships.
Requirements:
- 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
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Experience in inkjet systems
- End-to-end, highly-skilled technical capabilities and strong troubleshooting skills
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Valid driving license
Responsibilities:
- Transfer of technical knowledge to press operators to resolve on-site technical issues.
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Escalate complex issues to Landa’s worldwide teams to ensure optimal, effective treatment.
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Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity.
Attributes:
- Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips)
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Ability to work under remote supervision and perform well under pressure
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Excellent interpersonal skills, working with global customers and colleagues
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"Can do" approach using established technical policies and procedures to effectively handle customer issues
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Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
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Self-motivated and able to work in a dynamic workplace
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Clear and effective English communication skills
