Join One of Ireland’s Leading Door & Interior Specialists
The Door Centre is one of Ireland’s leading suppliers of premium internal doors, front doors, flooring and architectural ironmongery.
As our business continues to grow, we’re looking for one exceptional person to join our team.
This isn’t a typical customer service role. We’re looking for someone who genuinely enjoys helping people, takes ownership, communicates confidently and is passionate about delivering an outstanding customer experience while also assisting customers in our premium showroom.
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About the Role
As our Customer Success & Sales Executive, you’ll become one of the main points of contact for our customers, ensuring they receive an exceptional experience from their first enquiry through to project completion.
You’ll build relationships, follow up quotations, coordinate with our sales, purchasing and warehouse teams, keep customers informed throughout their orders, and assist customers in our showroom.
No two days are the same, and you’ll play a key role in ensuring no customer ever feels forgotten or left waiting.
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Key Responsibilities
- Deliver an outstanding customer experience from first enquiry to completion.
- Manage customer enquiries by phone, email and in person.
- Follow up quotations and convert enquiries into sales.
- Assist customers in our premium showroom.
- Keep customers updated throughout their orders.
- Monitor order progress and communicate any supplier delays.
- Coordinate with purchasing, warehouse and sales teams to ensure a smooth customer journey.
- Handle customer queries and complaints professionally.
- Build relationships with designers, builders and trade customers.
- Maintain accurate customer records and follow-up notes.
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We’re Looking For Someone Who:
- Loves talking to people and building relationships.
- Takes ownership and follows things through.
- Is organised, proactive and enjoys keeping things on track.
- Is confident speaking with customers on the phone.
- Has excellent communication skills.
- Enjoys helping customers and making sales.
- Thrives in a busy environment.
- Is positive, professional and reliable.
- Wants to be part of a growing and ambitious business.
Experience in customer service, internal sales, showroom sales, builders’ merchants, kitchens, bathrooms, flooring or similar industries would be an advantage, but attitude, personality and willingness to learn are even more important.
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What We Offer
- Competitive salary of €38,000–€45,000 DOE
- Performance bonus
- Full product training
- Career progression opportunities
- Modern premium showroom
- Friendly, supportive team
- Long-term career with a growing Irish company
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Why Join The Door Centre?
We’re not looking for someone to simply answer emails or process orders.
We’re looking for someone who genuinely cares about customers, enjoys building relationships, takes ownership and wants to make a real difference to the customer experience we deliver every day.
If you’re someone who naturally follows up, communicates well, enjoys helping people and takes pride in doing things properly, we’d love to hear from you.
Apply today and become part of one of Ireland’s leading specialist door and interior companies.
We expect a high level of interest in this position. Only shortlisted candidates will be contacted for interview.
Pay: €38,000.00-€45,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee discount
- On-site parking
- Private medical insurance
- Store discount
Application question(s):
- This role requires proactive outbound phone calls every day to follow up quotations, update customers and build relationships. Are you comfortable doing this as part of your daily role?
- Briefly describe a situation where you took ownership of a customer issue from start to finish. What was the outcome?
Short answer (minimum 150 characters)
- Why are you interested in this role at The Door Centre specifically, rather than a similar role elsewhere?
- This role requires you to manage multiple customers, emails, phone calls and internal follow-ups at the same time. Tell us about the busiest role you’ve worked in and how you stayed organised.
- Have you worked in a customer-facing sales, showroom, internal sales or customer success role for at least 3 years?
Work Location: In person
