Albany House Dublin, a charming Georgian guesthouse located in the heart of Dublin city centre, is seeking an experienced and motivated Senior Receptionist to join our hospitality team. This is an excellent opportunity for a passionate hospitality professional who thrives in a fast-paced guest-focused environment.
Key Responsibilities
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Oversee the daily operation of the guesthouse and support all departments
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Deliver exceptional customer service and ensure guest satisfaction at all times
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Handle guest queries, complaints, and special requests professionally
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Support staff training, scheduling, and team motivation
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Ensure compliance with health & safety and company standards
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Maintain high presentation and service standards throughout the property
Requirements
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Previous experience in a Front Office role within hospitality
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Previous experience of Opera
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Strong leadership and communication skills
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Excellent customer service and problem-solving abilities
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Primarily working afternoons/evenings and weekends
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Good organisational skills and attention to detail
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Experience with hotel booking systems is an advantage
