Drive-Thru Operations & Assistant Café Manager Job Purpose
The Drive-Thru Operations & Assistant Café Manager is responsible for overseeing the daily operational flow of a high-volume drive-thru café, ensuring efficient vehicle movement, smooth service delivery, high customer satisfaction, and effective team coordination.
Drive-Thru Traffic & Flow Coordination
- Coordinate and manage vehicle flow within the drive-thru system to ensure efficient service and prevent congestion
- Monitor and control traffic movement during peak hours
- Identify and resolve operational bottlenecks in real time
- Ensure safe and organized vehicle circulation within the premises
- Coordinate communication between drive-thru demand and internal operations
Customer Experience & Service Supervision
- Oversee customer service operations across drive-thru and in-store service
- Maintain high standards of customer satisfaction
- Handle customer issues professionally
- Support front-line operations during peak periods
Staff Coordination & Operational Support
- Assist in coordinating team workflow and communication
- Provide hands-on support across multiple operational roles
- Support staff performance and service consistency
Facility Maintenance & Operational Improvements
- Identify maintenance needs and coordinate minor repairs
- Liaise with suppliers and contractors
- Support improvements in workspace efficiency and layout
Staff Wellbeing & Engagement
- Support staff wellbeing initiatives and team engagement activities
- Promote a positive and collaborative workplace environment
Employment Details
Full-time position (39 hours per week)
Permanent employment
Salary: €38,000 – €40,000 per annum
Pay: €39,000.00-€45,000.00 per year
Benefits:
Application question(s):
- Have you had experience managing a drive thru before?
Work Location: In person
