O’Learys Lissarda Volkswagen is seeking an experienced, and hands-on Service Manager to lead our busy aftersales department.
Key Responsibilities
- Manage the technicians, and service advisors on a daily basis.
- Oversee workshop scheduling, job allocation, and workflow to ensure maximum productivity and timely turnaround times.
- Maintain excellent customer satisfaction levels by handling complex inquiries, escalating issues, and delivering transparent aftersales service.
- Monitor performance metrics (labour efficiency, recovery rates, parts sales) and achieve departmental financial targets.
- Ensure strict adherence to health & safety regulations, warranty procedures, and franchise brand standards.
Key Requirements
- Proven experience as a Service Manager, Workshop Controller, or Senior Service Advisor in a fast-paced retail motor dealership.
- Strong mechanical background or deep familiarity with modern vehicle diagnostics and workshop operations.
- Valid full driving license.
What We Offer
- Comprehensive training together in partnership with Volkswagen Ireland.
- Excellent Remuneration package including bonus
- Career development opportunities.
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- On-site parking
- Sick pay
- Wellness program
Work Location: In person
