Autoglass® are looking to hire a number of full time contact centre agents to work in our Dublin 12 headquarters. The ideal candidate would have a minimum of 1 year experience working in a similar role. This is a full-time, in office position.
- Meet and exceed Autoglass® customer service standards
- Promote a positive Customer Journey
- Understand the needs of each caller, build rapport
- Accurately record customer information
- Reassure customers that requests will be dealt with promptly
- Project a polite, confident and efficient image of the company
- Undergo training and coaching as required to achieve Company performance standards and develop your own skills
- Share knowledge with others
- Work as part of the bigger Autoglass® team
- Promote Autoglass® products and services
- Respond to customer contact professionally and in a timely manner
- Utilising software, databases, scripts, and tools appropriately
- Reassure customers that requests will be dealt with promptly
- Work within a team
- The ability to solve problems efficiently
- Taking part in training and other learning opportunities to expand knowledge of the organisation and to develop your own skills
- Adhering to all company policies and procedures
The ideal candidate must:
- Have customer service and administration experience
- Possess good pc, administration, organisational, interpersonal and communication skills
- Have Strong phone and verbal communication skills along with active listening
- Demonstrate a warm, friendly and helpful manner in all communications
- Possess drive, energy and determination and be a highly motivated self-starter
- Take responsibility for their own actions and work on their own initiative when required
- Strive to maintain good working relationships with other team members and other departments in the organisation
- Fluent English is essential
1 year experience working in a similar role is preferred but not essential.
Permanent, Full-time, Day-Shift.
- Company events
- On-site parking
Head office – in person.
