Job Title: Inside Sales Account Manager (ISAM)
Grade / Level: Employee
Department: Sales
Reports To: National Sales Manager
Location: Office / Branch
Hours: Full Time
No matter your current career stage or where you aspire to be, we’re committed to creating a workplace where you can thrive, grow, and love what you do. At TED, we celebrate individuality — each of us brings unique backgrounds and personalities to the table. But one thing unites us: delivering outstanding service to our customers, guided by our mission of Keeping Industry Working.
Role Purpose
The Inside Sales Account Manager is responsible for supporting business growth through proactive account management, inbound and outbound Telesales activity, and digital engagement. The role focuses on developing existing customer relationships, identifying new business opportunities, generating leads, and driving revenue through effective sales strategies and customer engagement.
Key Responsibilities
- Generate incremental sales and increase customer loyalty to drive product growth.
- Manage and develop existing customer accounts to maximise revenue and margin.
- Identify and develop new business opportunities within existing and prospective accounts.
- Evaluate and pursue cross-sell and up-sell opportunities at every customer interaction.
- Promote and sell cost-effective solutions to ensure customer retention and satisfaction.
- Identify and promote own-brand product opportunities.
- Implement activity plans to meet and exceed revenue and gross profit targets.
- Proactively follow up on quotations and sales opportunities to close business.
- Present account strategies and performance updates to management on a monthly basis.
- Deliver excellent, professional, and friendly customer service at all times.
- Support and execute sales activities linked to marketing campaigns.
- Generate new leads and acquire new customers to grow sales.
- Re-engage inactive or former customers to renew business relationships.
- Effectively handle objections to secure customer commitment and future engagement.
- Promote and communicate the company value proposition and value-added services.
- Maintain accurate customer records and activity tracking within relevant systems.
- Comply with all company policies, procedures, and processes.
- Undertake any other reasonable duties as requested by management.
Key Performance Indicators (KPIs)
- Revenue growth
- Gross margin performance
- Online channel share
- Customer retention and satisfaction
- Sales activity levels
- New customer conversion from digital sales leads
Key Relationships
- Customers via phone, email, and digital platforms
- Sales and Senior Management
- Customer Service Teams
- Marketing Team
Role Requirements
Essential Experience & Knowledge
- Proven experience in a target-driven sales environment.
- Strong ability to build relationships and conduct meaningful sales conversations by phone.
- Commercial awareness with strong business acumen.
- Relevant product or industry knowledge (e.g. industrial products).
- Strong digital mindset with experience using CRM and sales tools.
- Technically proficient and comfortable with multiple business systems.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong negotiation and objection-handling skills.
- Effective time management and organisational skills.
- Ability to prioritise and manage multiple tasks.
- Analytical mindset with attention to detail.
- Ability to work both independently and collaboratively.
Personal Attributes
- Customer-focused with a strong service and sales mindset.
- Confident, articulate, and professional.
- Positive and resilient with a results-driven approach.
- Adaptable and open to change.
- High emotional intelligence and empathy.
- Strong team player with a “one team” mentality.
- Authentic and trustworthy.
- Disciplined with a strong work ethic.
- Committed to continuous personal development.
- Respectful of processes and governance.
Job Type: Full-time
Pay: From €38,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Employee discount
- On-site parking
- Sick pay
Application question(s):
- What is your basic salary expectation for the role you are applying for ?
Experience:
- Industrial/Engineering Telephone sales: 1 year (required)
Location:
- Dublin, County Dublin (required)
Work Location: In person
