Join Our Growing Team!
Accounts Receivable Executive
Location: Stacks Pharmacy Support Office, Unit 16 Northern Cross Business Park, North Road, Finglas, Dublin 11, D11 V1WK
Job Type: Full-time, Permanent
Hours: 40 hours per week
About Stacks Pharmacy
Stacks Pharmacy is a proudly Irish-owned pharmacy group with 16 locations across Ireland. Our vision is to combine the warmth and community spirit that defines Irish pharmacies with innovative pharmacy practice, delivering exceptional care to our patients and communities.
Our values are at the heart of everything we do:
- Caring – We care about our customers, communities and colleagues.
- Pride – We take pride in delivering an excellent customer experience.
- Trust – We build trust with our patients and with one another.
About the Role
We are seeking an Accounts Receivable Executive to join our Finance Team at our Support Office in Finglas.
This role combines core Accounts Receivable responsibilities with a strong customer service focus. A significant proportion of the role involves managing customer billing queries and processing payments over the phone, making excellent communication skills just as important as accounting knowledge.
The successful candidate will be comfortable working with financial information while providing a professional and empathetic service to our customers.
Key Responsibilities
- Manage customer billing enquiries via telephone in a professional and timely manner.
- Process customer payments securely over the phone.
- Return customer calls using our telephone system.
- Resolve general account and billing queries, escalating more complex issues where required.
- Assist with Accounts Receivable activities, including customer account maintenance, payment allocation and account reconciliation.
- Follow up on outstanding balances where appropriate.
- Maintain accurate financial records and customer account information.
- Use internal systems and Microsoft Excel to support daily finance and billing activities.
- Work collaboratively with colleagues across the Finance and Support Office teams.
What We're Looking For
The successful candidate will have:
- Previous experience in an Accounts Receivable, Finance, Credit Control or Accounting role.
- A good understanding of Accounts Receivable principles and accounting processes.
- Excellent verbal and written English communication skills.
- A professional, patient and friendly telephone manner.
- The ability to communicate clearly with a diverse customer base.
- Strong attention to detail and excellent organisational skills.
- Confidence managing a high volume of customer calls while maintaining accuracy.
- Good IT skills, including Microsoft Excel.
- The ability to learn and work confidently across multiple software systems.
Desirable
- Experience using accounting or ERP systems.
- Experience in a customer focused environment.
- Previous experience in the healthcare, pharmacy or retail sector.
What We Offer
- Competitive salary.
- Employee discount across Stacks Pharmacy.
- Ongoing learning and development opportunities.
- Further Development Training Grants.
- Employee Recognition Awards.
- Employee Referral Programme.
- A supportive team environment with opportunities for career development.
If you have a strong understanding of Accounts Receivable and enjoy providing excellent customer service, we'd love to hear from you.
Job Type: Full-time, Permanent
