Role Objective:
This rolling 12 month fixed term contract position is part of our contact centre team and reports to a Customer Service Manager.
This is an exciting opportunity to be responsible for supporting customer telephone enquiries in accordance with established quality and productivity goals.
On top of base salary there is an opportunity to earn monthly incentive and shift premiums.
This role is based in Avant Money Office in Carrick on Shannon, Co. Leitrim.
Responsibilities:
- Respond effectively to calls from Customers by responding to enquiries about products, services and benefits with an enthusiastic and positive approach. These calls will include balance & payment enquiries, changes to customer details, processing lost/stolen card request, interest rate, fees and charges calculations, replacement card requests amongst others
- Promote our products and services to customers in order to enhance the financial performance of the business
- Ensure adherence to financial regulations
- Track incoming calls by category and assist with more detailed tracking as needed
- Perform miscellaneous duties as assigned by management.
Required skills and experience:
- Ability to convey a professional, courteous and positive attitude when dealing with Customers
- Strong verbal and written communication skills
- Ability to promote products and services in an effective manner
- Ability to work effectively in a high-volume environment
- Ability to be self-motivated and results-orientated.
Please note that due to the high volume of applications, we are unfortunately unable to respond to each candidate individually. Only shortlisted applicants will be contacted. Thank you for your interest.
Job Types: Full-time, Fixed term
Pay: €28,700.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- On-site parking
- Sick pay
- Wellness program
Ability to commute/relocate:
- Carrick-On-Shannon, County Leitrim: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What is your salary expectations?
Work Location: In person
