SALON MANAGER ROLE PROFILE
Job Title: Salon Manager Reports To: Area Manager/Chief Executive Officer
About Peter Mark
Peter Mark is Ireland’s largest hairdressing company, with 67 salons and over 1,400 employees. Our goal is to provide professional hairdressing services in an environment that delights every client.
Key Responsibilities
1. Salon Operations: Oversee daily activities, ensuring smooth functioning and compliance with company standards.
2. Staff Management: Lead, develop, and motivate a high-performing team.
3. Client Experience: Ensure top-tier service, client retention, and satisfaction.
4. Retail & Financial Management: Drive retail sales, manage stock, and ensure cash-handling compliance.
5. Target Achievement: Set, monitor, and exceed performance goals.
6. Record Keeping & Compliance: Maintain accurate records and uphold health and safety standards.
Role Purpose
The Salon Manager ensures high-quality client experiences, manages daily salon operations, drives business growth, and leads a skilled team. Responsibilities include client service, retail and stock management, financial oversight, staff development, and operational efficiency, all in line with Peter Mark’s standards.
Performance Expectations
- Manage salon operations efficiently, ensuring compliance with company and legal requirements.
- Maintain and enhance the Peter Mark brand.
- Lead the team to meet and exceed performance targets.
- Ensure clients receive high-quality service.
- Monitor individual and team performance, providing clear direction and leadership.
- Maintain accurate records, manage stock effectively, and uphold cash-handling procedures.
- Ensure staff and client health and safety compliance.
Key Competencies
Client Focus
- Prioritize client satisfaction and service excellence.
- Build strong client relationships and drive client retention.
Leadership & Team Management
- Provide clear direction, feedback, and motivation.
- Conduct regular performance reviews and implement development plans.
Business & Financial Management
- Set and achieve financial and retail targets.
- Manage stock, cash, and salon resources effectively.
Continuous Improvement
- Identify opportunities to enhance performance, processes, and service standards.
- Encourage innovation and adaptability in the team.
Communication & Emotional Intelligence
- Effectively communicate goals and expectations.
- Foster a positive, professional salon culture.
Experience & Skills Required
- 3–5 years of management experience in retail or service industries.
- Strong leadership, client management, and team development skills.
- Financial, retail, and performance management expertise.
- Proficiency in administration, cash handling, and target setting.
Company Values & Personal Attributes
- Acts as a brand ambassador, maintaining professional appearance and conduct.
- Leads by example, fostering a supportive and high-performance environment.
- Drives team alignment with company goals and values.
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