Apollo Language Centre is an award-winning English language school in Ireland, with a superb centre for juniors and adults in Dublin, offering unique course features that provide an unforgettable experience to its customers.
Apollo Language Centre (Dublin) is looking for an experienced Accommodation Manager to work for the Year-Round School and Summer Centres.
ResponsibilitiesHost Family Relationship Management
- Manage and nurture relationships with the existing database of host families.
- Assist with the recruitment of new host families, perform reference checks, and ensure that they meet all necessary standards.
- Maintain trusting relationships with accommodation providers, customers (students, parents, group leaders), and colleagues.
- Coordinate with other departments to ensure smooth accommodation placement and support for students.
Student / Host Family Placement
- Assign students to appropriate host families using the company’s custom booking system.
- Send confirmation letters, message reminders, and relevant pre-arrival information to host families and students.
- Ensure all accommodation arrangements are in line with students’ needs and company standards.
Student and Host Family Support
- Handle incoming calls, messages, emails, and other communications, ensuring timely responses and effective communication with students, host families, parents, and group leaders.
- Address and resolve any student issues, problems, or complaints, ensuring optimum satisfaction and high levels of customer care.
Accommodation Planning & Reporting
- Generate and analyze reports to monitor and predict accommodation needs and trends.
- Create, maintain, and enter information into databases, ensuring accuracy and up-to-date records.
- Maintain accurate, organized, and confidential records and documentation for all accommodation-related matters.
Administrative & Clerical Duties
- Manage administrative duties within the Accommodation Department, including maintaining schedules, records, and documentation.
- Perform general office clerk duties and errands as needed to support the team.
- Ensure compliance with all internal procedures, legal requirements, and safeguarding protocols, particularly regarding the hosting of minors.
- Maintain confidentiality and the integrity of all accommodation-related files.
General Support & Team Collaboration
- Liaise with other departments (e.g., Admissions, Operations) to ensure seamless coordination and service delivery.
- Assist with various projects and tasks as required by the company, including process improvements or the expansion of the host family network.
- Represent the Apollo brand in a positive manner at all times, upholding company values and providing a high level of customer service.
- Take care of the emergency phone as part of the on-call rota shared among staff.
- Provide cover for receptionist lunch breaks as part of the staff rota.
- Attend weekly staff meetings, actively participating in team discussions and strategy meetings.
Summer-Specific Duties
- During the summer programme, spend part of the working week based at Sutton Park School.
- Participate in weekend arrivals and departures during the summer period, typically involving two Sundays, with time off in lieu granted.
General Responsibilities
- Ensure that Apollo students have an unforgettable experience at the school, supporting both their academic and accommodation needs.
- Be flexible and adaptable, willing to take on duties outside of the core responsibilities to meet business needs.
Job Type: Full-time
Pay: €30,000.00-€40,000.00 per year
Benefits:
Ability to commute/relocate:
- Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
- administration: 2 years (required)
Work authorisation:
Work Location: In person
