Technical Support Technician
Salary: €34,250 per year – Subject to experience
Location: Unit D5, Swords Enterprise Park, Swords, Co. Dublin
Job Type: Full‑time, Permanent
About Renovotec
Renovotec is one of Europe’s leading providers of barcode scanning solutions, rugged mobile computing, and enterprise mobility management services. We support leading brands across logistics, automotive, retail, ports, food production and more — including Coca‑Cola, Eddie Stobart, Morrison’s, Jaguar Land Rover, AO.com and JD Sports.
Due to continued growth, we’re expanding our specialist Technical and Sales Order Dispatch teams looking for a motivated technician with existing technical support experience and an interest in enterprise mobility to perform in this hybrid role.
The Role
We’re searching for a Technical Support Technician who has worked in a technical support environment and is keen to develop their skills across mobility platforms and technologies.
This role offers structured progression toward mid‑level responsibilities, with technical training and support from senior engineers and vendors leading to industry recognised certifications.
Working Pattern
- Monday – Friday
- 37.5 hours per week
- Shift between: 08:00–18:00
- On‑site in our Dublin office
- Progression includes joining the 24/7 P1/P2 on‑call rota (with additional allowance)
Key Responsibilities
Technical Support & Device Management
- Handle technical support cases via phone, email, and web portal
- Support and manage Android, Windows, iOS, Linux and legacy Windows Mobile/CE devices
- Deploy software updates, configuration changes and policies across large device fleets
- Troubleshoot mobility and enterprise mobility related issues across multiple platforms
Enterprise Mobility Operations & Change Control
- Work with enterprise mobility tools to configure, manage and secure estates
- Assist with change review calls and lead them as you progress
- Carry out deployments and updates following Renovotec’s change control processes
- Work with third‑party providers to drive technical resolutions
Documentation & Collaboration
- Produce clear customer‑facing and internal documentation
- Support cross‑departmental project delivery
- Contribute to knowledge base content and troubleshooting guides
- Work with colleagues across the business to ensure high‑quality service delivery
Sales Order Dispatch
- Book in equipment that is delivered to us on a daily basis.
- Configure devices to a certain specification so they work out of the box when they reach a customer.
- Assemble a full kit list of equipment that the customer requires and despatch it to them in a timely manner.
- Management of stock control within the Dublin office.
What We’re Looking For
Essential
- Experience in a technical support, IT helpdesk, service desk, or similar environment
- Strong customer‑service and communication skills
- Good troubleshooting ability and logical thinking
- Excellent attention to detail
- Ability to follow structured processes and manage workload effectively
- Basic networking knowledge.
- Communication skills.
- Proficiency in Microsoft office and Windows operating system.
- Experience in how a computer operates.
Desirable (Not Required — Full Training Provided):
Enterprise Mobility Platforms
Experience with tools such as SOTI, 42Gears, Workspace ONE or Samsung Knox Suite.
Operating Systems
Familiarity with Android, iOS/macOS, Windows Desktop, or Windows Server.
Related Technologies
Awareness of technologies like barcode scanning, virtualisation, MSSQL, wireless/networking basics, Telnet applications, or basic scripting (e.g., JavaScript).
Benefits
- Quarterly and annual bonus scheme
- Company pension
- Employee discount scheme
- Casual dress policy
- Company events
- Career progression into mid‑level enterprise mobility engineer roles
- Industry training and certifications provided
- Opportunity to work with enterprise mobility platforms at significant scale
Location Requirement
Applicants must be able to reliably commute to Unit D5, Swords Enterprise Park, Swords, Co. Dublin, or plan to relocate.
Applicants must have the right to work in Ireland.
Occasional travel to UK might be required, details to be discussed during the interview.
If you’re looking to develop your career in enterprise mobility, enterprise mobility platforms and large‑scale device management — and you enjoy solving technical challenges — we’d love to hear from you.
Pay: €34,250.00 per year
Work Location: In person
Pay: €34,250.00 per year
Work Location: In person
