About Us:
This is Knit and Townhouse Yarns are two thriving, family-run brands dedicated to supporting and inspiring knitters and crafters worldwide. We're passionate about providing a welcoming, inclusive space for creativity, whether that's in person or online. As we continue to grow, we're looking for a versatile and dynamic individual to join our team to help us keep the magic happening behind the scenes!
About the Role:
We're on the lookout for a highly organised, proactive individual who's comfortable with a wide range of responsibilities. You'll be at the heart of our day-to-day operations, ensuring customer orders are fulfilled smoothly, stock is accurately managed, and our customers receive the friendly, attentive support they've come to expect. If you're flexible, detail-oriented, and excited about contributing to the success of two creative brands, we want to hear from you!
Key Responsibilities:
Warehouse and Stock Management:
- Pick, pack, and dispatch customer orders with care and attention to detail.
- Manage incoming stock, including transfers between our warehouse and shop locations.
- Ensure stock levels are accurately tracked across our systems.
- Carry out regular stock checks and help resolve any discrepancies.
Customer Service:
- Handle online customer queries via email, phone, and social media.
- Provide friendly, solution-focused support for our customers.
- Build positive relationships with customers to support repeat engagement and loyalty.
Administrative Support (Townhouse Yarns):
- Assist in the day-to-day running of Townhouse Yarns, including processing orders and handling stock-related admin tasks.
- Maintain organised records of inventory and production schedules.
- Support with general administrative tasks as needed to keep operations running smoothly.
Who You Are:
- You're a great communicator, both in writing and in person, and can confidently handle customer interactions.
- You're organised, efficient, and thrive in a role where no two days are the same.
- You're comfortable using technology and various systems to manage orders, inventory, and communications.
- You have a keen eye for detail and take pride in getting things right.
- Previous experience in a similar role is a plus, but most importantly, you're enthusiastic, a quick learner, and happy to take on a range of tasks.
Why Join Us?:
- Be part of a small, passionate team that values creativity and collaboration.
- Enjoy a varied role where your contributions directly impact the smooth running of two dynamic brands.
- Opportunities to learn and develop within the company as we expand.
- Team Member discounts on This is Knit and Townhouse Yarns products.
Job Type: Full-time
Pay: From €14.15 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Do you know how to knit or crochet?
Experience:
- Customer service: 1 year (required)
Work Location: In person
