The Royal Marine Hotel is currently seeking an experienced and motivated Hotel Duty Manager to join our management team.
Reporting directly to the Hotel Manager, the Duty Manager will play a key role in overseeing the day-to-day running of the hotel, supporting Heads of Department and ensuring the highest standards of service across all areas.
We are looking for a confident, hands-on individual with strong interpersonal skills, drive and ambition. The ideal candidate will be highly organised, detail-oriented and capable of making decisions and thinking on their feet in a fast-paced environment.
A solid understanding of hotel operations is essential, especially in food and beverage, along with the ability to work on your own initiative and as part of a wider team.
Key Responsibilities
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Oversee the daily operations of the hotel
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Ensure all service and quality standards are consistently met
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Anticipate guest needs and proactively manage expectations
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Support all departments in delivering exceptional guest experiences
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Maintain a strong working knowledge of all hotel departments
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Assist Heads of Department in managing and supervising teams
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Handle guest queries and issues efficiently, ensuring they are resolved to a high standard
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Ensure full compliance with Health & Safety legislation and hotel policies
Experience & Qualifications
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Strong experience in Front Office and Food & Beverage operations
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Experience with Hotsoft or similar hospitality systems
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Knowledge of cash handling and basic accounting procedures
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Flexibility to work a range of shifts, including evenings, early mornings and weekends
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Hospitality or management qualification (desirable)
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Excellent verbal and written communication skills
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Strong commercial awareness
The Ideal Candidate Will:
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Have excellent organisational and interpersonal skills
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Thrive in a fast-paced, busy environment
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Be hands-on, proactive and solutions-focused
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Demonstrate strong leadership and team motivation skills
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Show a genuine passion for hospitality
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Have a professional, approachable manner with guests and colleagues
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Be confident in upselling across all areas of the hotel
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Be committed to delivering exceptional customer service
Benefits:
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Competitive Management Salary and benefits.
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Full gym & pool membership to Pier Health Club at the Royal Marine Hotel
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Staff Discounts in our Sister Properties
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Discounted treatment rates in SansanaSpa.
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Meals will be provided whilst on duty.
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Complimentary Car Parking
