Trim Castle Hotel is a boutique four-star property situated in the heart of the historic town of Trim, Co. Meath, overlooking the iconic Trim Castle. With 66 contemporary, elegantly designed guest rooms, we seamlessly blend modern comfort with warm Irish hospitality. Recognised as a "Quality Employer" by the Irish Hotels Federation, we are committed to delivering an exceptional experience for both our guests and our team.
We are recruiting a Full Time Reception Supervisor to join the team.
Responsibilities:
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Provides a warm welcome and assists visitors, clients and vendors as they enter the premises, ensuring exceptional customer service at all time
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Ensure that visitors feel comfortable and direct them to the appropriate person or department
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Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations
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Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guests
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Manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. Respond to general inquiries about our Hotel and its services
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Maintains the appearance of the front desk area and ensures it is well-organised and tidy. Also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
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Supervise and assist in training Reception Team to ensure all guests receive prompt and courteous service
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Ensuring that staff on duty follow the required procedures during their shift and delegate tasks to the team at the beginning of shift
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Assist with weekly rosters
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Act as a bridge between various departments, relaying messages and information as necessary to maintain effective communication within the Hotel
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Perform various administrative tasks, such as data entry, filing, and document management
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To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
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To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments
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Be open to new ideas and make changes in the job and routine as required. Work in line with business requirements and maintain a culture of respect
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Strive for constant improvement and take responsibility for your own performance and development
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Ensure daily handover is sent out via email each shift and attend briefings and meetings as required by Management
Key Attributes:
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2 years experience in a similar role within the hospitality industry
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Excellent organisational skills with the ability to multitask
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Strong interpersonal skills
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Confident and friendly disposition with a positive attitude
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The ability to handle customer queries and complaints in a professional and courteous manner
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Proficient in Opera Cloud, MS office ..
Benefits:
Complimentary meal on duty/Free Staff car parking/on line training platform/Employee Stay Programme/Uniform provided/Monthly Employee Awards
