We’ve worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.
We believe the diverse work we do really matters – whether we are connecting people and businesses to complex fibre networks, supporting large industrial projects and utilities, building modular spaces in which to learn, work or play, or delivering creative events to inspire and entertain.
Responsibilities:
Managing Team members training to maximise their capabilities
Ensuring engineers are crewed on a daily basis to meet client and Actavo requirements.
Managing client relationships supporting field and back office capacity
Setting clear team goals, delegating tasks and set deadlines for your internal team
Provide one to one feedback to each team member on a monthly basis
Conduct team meetings to update members on best practices and continuing expectations
Develop strategies to promote team member adherence to company regulations and performance goals
Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Support the team manager and perform management duties when manager is absent or out of office
Requirements:
2-3 years previous experience working in a high-volume contact Centre environment.
Excellent literacy, numeric and IT skills including proficiency in MS Office
Excellent organisational, interpersonal and communication skills required
In-depth knowledge of performance metrics.
Decision-making skills.
Exceptional customer focus with a positive can-do attitude.
Courteous and friendly professional telephone manner essential.
Benefits:
Pension plan
Life assurance – 4 times your annual salary
Employee assistance programme
Refer a friend scheme
Maternity pay
Educational assistance
Career progression opportunities
Long Service Awards
