Floor SupervisorAbout Opium
Opium is one of Dublin's most vibrant hospitality destinations, offering a unique blend of restaurant dining, bars, events, private functions, and late-night entertainment. We are looking for an enthusiastic and motivated Floor Supervisor to support our management team in delivering exceptional guest experiences across all areas of the venue.
This is a hands-on role suited to someone who enjoys leading by example, working in a fast-paced environment, and supporting a team to deliver outstanding service.
The Role
As Floor Supervisor, you will support the Floor Manager in the day-to-day running of the venue, helping to ensure smooth service, high operational standards, and an exceptional experience for every guest.
You will assist with supervising the front-of-house team, supporting service, and ensuring the venue is well-presented and operating efficiently throughout each shift. This is a floor-based role where you'll spend your time engaging with guests, supporting colleagues, and helping the management team deliver a seamless operation.
Key ResponsibilitiesShift Support
- Support the Floor Manager with the day-to-day running of service.
- Supervise the front-of-house team during shifts.
- Lead by example and provide hands-on support during busy service periods.
- Help ensure opening and closing procedures are completed to a high standard.
- Assist in maintaining smooth communication between front and back of house.
Guest Experience
- Deliver friendly, professional, and efficient customer service.
- Welcome and engage with guests to ensure they have a positive experience.
- Handle guest queries and resolve minor issues, escalating where appropriate.
- Help maintain the high service standards Opium is known for.
Team Support
- Support the induction and training of new team members.
- Encourage teamwork and maintain a positive working environment.
- Assist the Floor Manager in ensuring service standards are consistently met.
- Provide guidance and support to team members throughout each shift.
Standards & Compliance
- Ensure the venue is clean, organised, and well-presented at all times.
- Follow and promote food safety, health & safety, and licensing procedures.
- Carry out routine checks and report any maintenance or operational issues.
- Help maintain a safe environment for guests and colleagues.
About You
We're looking for someone with previous hospitality experience who enjoys working with people and takes pride in delivering excellent service.
Essential Requirements
- Previous experience in a restaurant, bar, or hospitality environment.
- Supervisory or senior team member experience is desirable.
- Excellent communication and customer service skills.
- A positive attitude with a hands-on approach.
- Ability to remain calm and organised in a busy environment.
- Strong teamwork and leadership skills.
- Flexibility to work evenings, weekends, and public holidays.
Desirable
- Experience working in a high-volume venue.
- Knowledge of food safety and health & safety procedures.
- Experience supporting private events or functions.
What We're Looking For
We are looking for someone who is:
- Passionate about hospitality and guest experience.
- A team player who enjoys supporting colleagues.
- Confident leading by example during busy service.
- Reliable, organised, and proactive.
- Eager to learn and develop within a growing hospitality business.
What We Offer
- Competitive salary.
- Opportunities for career progression within a growing hospitality group.
- Ongoing training and development.
- A supportive management team.
- The opportunity to work in one of Dublin's most exciting hospitality venues.
If you're passionate about hospitality, enjoy working with people, and are ready to take the next step in your career, we'd love to hear from you.
Pay: €15.00-€16.00 per hour
Work Location: In person
