Award-Winning Contact Centre | On-Site | OTE €34,000
Join FMI’s award-winning Contact Centre team and build your career in customer service and sales.
We are looking for confident, customer-focused people who can build rapport, understand customer needs and recommend the right solutions in a regulated and compliant manner. You will support new and existing customers by phone while working towards service, quality, compliance and sales targets.
This is a fully on-site role and is not available on a remote or hybrid basis.
What We Offer
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Base salary of €29,432pa
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OTE of approximately €34,000pa
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Weekly pay
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Monthly commission and performance incentives
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Full training, coaching and ongoing development
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Supportive, high-performing team environment
Hours and Roster
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40 hours per week
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Predominantly Monday to Friday
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One Saturday per month, with a day off during the week
Shifts rostered between:
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Monday–Friday: 8.00am–8.00pm
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Saturday: 9.00am–5.30pm
What You Will Do
Manage a high volume of inbound and outbound customer calls.
Deliver a friendly, professional and positive customer experience.
Ask effective questions and listen carefully to understand customer needs.
Recommend appropriate products and services that add genuine value.
Follow call guides, company policies and regulatory requirements.
Work towards individual and team service, quality, compliance and sales targets.
Handle objections and challenging conversations calmly and professionally.
Accurately update customer information using CRM systems.
What You Will Bring
A confident and engaging telephone manner.
Strong communication and active listening skills.
A genuine passion for helping customers.
A positive, resilient and target-focused attitude.
The ability to build rapport and trust quickly.
Basic IT skills and confidence learning new systems.
Previous contact centre, customer service, outbound calling or telesales experience is desirable but not essential, as full training will be provided.
Ready to develop your skills and increase your earning potential? Apply today and join FMI.
INDHP
At FMI, people are at the centre of how we operate. We believe in treating employees with respect, providing clear communication, and creating an environment where individuals feel supported and valued in their work.
We invest in our teams through structured training, ongoing development, and opportunities to build skills that are transferable across roles and campaigns. Many of our employees grow within the business, moving into new roles or taking on additional responsibility over time.
FMI promotes an inclusive and collaborative culture where diversity is respected, teamwork is encouraged, and effort is recognised. If you are looking to build your career with a business that values professionalism, development, and long-term relationships, FMI is a place where you can do that.
FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.
We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.
