Job Description:
- Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.
- Organise workshop schedule for the day and liaise with the workshop controller / manager.
- Work closely with Parts Advisor regarding parts orders and workflow planning.
- Organise roster for the month ahead on-line.
- Review staff clocking's and approve overtime by technicians.
- Understand customer's needs and requirements and maintain strong relationship.
- Communicate with customers throughout the day.
- Take bookings for the service department.
- Advise customers of any additional work to be carried out.
- Invoice work upon completion and collect payment.
- Communicate work carried out with the customer and discuss any matters that may require follow up.
- Work closely with Warranty Coordinator and Planner.
- Work with the marketing associate with regard to promoting the workshop.
- Maintain customer records and enter data into computer databases
Requirements;
- Excellent communication skills.
- Previous experience as a motor service advisor is an advantage.
- Ideally have a technical understanding/background.
- Full, clean driving licence.
- Must be flexible.
Pay: €32,000.00-€42,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- On-site parking
- Sick pay
Application question(s):
- Can you describe your experience in customer service, particularly in an automotive or service environment
- How do you prioritize and organize a busy workshop schedule with multiple technicians and customer deadlines
Experience:
- Motor Industry: 5 years (required)
Work Location: In person
