Senior Hotel Manager required, prominent 4* Hotel Galway
MAIN PURPOSE OF THE JOB: To assist the General Manager in the delivery of hotel revenue and profit growth by maximising sales opportunities throughout the property. As a Senior Manager you must ensure that all areas within the hotel are running smoothly and that the presentation and cleanliness of the hotel is to the highest standards at all times.
MAIN DUTIES AND RESPONSIBILITIES
- Maintain a visible presence throughout the property and act on behalf of the General Manager in their absence.
- Personally, greet and interact with as many customers as possible with the concept of creating a personalized service environment.Creating a culture of commercial awareness throughout the Property with a focus on revenue and profit generation.
- Participate in the preparation of the hotel’s annual budget and the setting of departmental revenue and performance goals.
- Alongside the General Manager assist in delivering operational projects in a timely manner, within set budgets with maximum return on investment
- Liaise with external contractors/suppliers where required to ensure that product/service are at the agreed price and standard.
- Ensure staff costs are kept in-line with the budget constraints and eliminate waste from the payroll cost within your revenue centre.
- Ensure that staffing is adequate in all areas and that staff costs are kept in-line with the budget constraints and eliminate waste from the payroll cost within the various departments.
SERVICE STANDARDS
The quality of the services we provide are central to the future success of the Company and vital to earning a loyal customer base.
- Focus on a pro-active approach to customer service, innovating and creating new opportunities to exceed guest expectations at every opportunity.
- Have a keen interest in current industry trends and propose potential initiatives to the General Manager for consideration to maximise revenues.
- The presentation of our facilities and employees must be of the highest standard at all times and must be reflective of the level of care that we will give to our guests.
- Ensure a good working environment exists within the property and promote good team relations ensuring fairness and consistency in dealing with all team members.
- Adhere to all Human Resources Management best practice and Company procedures and update the General Manager and Human Resources Department on any issues arising, seeking advice where necessary.
- Monitor performance in all departments, working with the Heads of Department to create improvement plans to constantly maintain and exceed current goals and targets.
- Seek opportunities to develop yourself in relation to technical training and professional development and attend any training courses as required by the company.
HEALTH & SAFETY
- To ensure that reasonable care is taken for the health and safety of yourself, your colleagues, customers and any third-party service providers on the premises at all times.
- Adhere to all regulations in respect of health and safety, customer safety, fire regulations, emergency procedures, COOP and chemical safety.
- Ensure that any cleaning and maintenance issues are reported to the appropriate person in accordance with Company procedures.
- Ensure that any incidents or accidents are reported to the relevant Manager and recorded in accordance with the Company Accident Reporting Procedures.
GENERAL
- To reflect and enhance the Company’s mission statement and objectives in all activities.
- Be aware of both environmental concerns and energy conservation throughout your workplace.
- Ensure that all requests and correspondence from colleagues and management are dealt with in a timely and accurate manner.
- To work closely with the General Manager to continuously improve standards within the Hotel by embracing and accepting cost efficiencies, new technology, customer service and facility management.
This is a Senior Management leadership role in a large 4* Hotel with extensive facilities and excellent reputation. Suitable candidate will have several years Deputy GM experience in a similar size high volume 4/5* Hotel with large Conference / Event capacity. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
For more details and full Job Description please forward CV to [email protected]
Pay: €75,000.00-€80,000.00 per year
Benefits:
- Company events
- Employee assistance program
- Employee discount
- Food allowance
- On-site parking
Work Location: In person
