Job Purpose
This role involves working within the Payment Team Collections function and will be based at our Peninsula Business Services (Ireland) Ltd office in Dublin, with the principal responsibility of supporting the cash collection from our ever-growing client base across Ireland.
Job Overview
The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.
You will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused resolutions that brings the account back within terms. You will rise to the challenge of hitting collection targets and meeting all individual KPIs and SLAs. The role requires a pragmatic and commercial approach to problem solving coupled with client issue identification and resolution.
Day-to-Day Responsibilities
Contacting clients in relation to their overdue accounts.
Handling payment and service queries principally via telephone.
Take ownership as first point of contact for client service issues, identifying the root cause and offering a suitable resolution or directing to the relevant team.
Understand all client databases and systems to adequately investigate and respond to the client
Provide ‘Super Service’ when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records.
Liaise with clients via written correspondence, telephone, and video calls as required.
Processing debit/credit card payments.
Liaising with the local team to ensure client accounts and internal processes operate as smoothly as possible.
Complete requests for account adjustments where required.
When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages.
Pay: Up to €40,000.00 per year
Work Location: In person
