Contract Type: Permanent, Full-time
Location
Briarhill Business Park, Ballybrit, Co. Galway
Galway, Ireland (in-office role) – no remote or hybrid working.
About FlexManager
FlexManager is a cutting-edge software solution designed to streamline compliance, assets, workforce, and safety management for modern organisations. Trusted by global brands, we help businesses gain real-time insights, reduce risk, and improve operational efficiency through our powerful and intuitive platform.
Job Summary
We are seeking a commercially driven Customer Account Manager to manage and grow a portfolio of SaaS customer accounts. This is a hybrid role that combines customer account management working with existing clients to pursue new opportunities, blending genuine relationship management with active revenue generation.
You will keep customers satisfied and engaged, while proactively identifying and closing opportunities to expand their use of the FlexManager platform. This role suits someone who builds strong customer relationships but is equally comfortable leading a commercial conversation, negotiating contract upgrades, and closing new revenue.
Key Responsibilities
1. Sales & Revenue Growth
● Work with existing clients to pursue new opportunities, including cross-sell and account expansion
● Proactively pitch additional FlexManager modules and features aligned to customer needs
● Own and deliver a quarterly/annual expansion revenue target
● Run product demonstrations and value-based sales conversations
● Negotiate contract upgrades, renewals, and pricing
● Build and maintain a pipeline of expansion opportunities within the CRM
● Work closely with the sales and product teams on new feature launches to drive adoption and revenue
2. Customer Relationship Management
● Act as the primary day-to-day point of contact for a portfolio of customer accounts
● Build strong relationships and conduct regular account review meetings
● Monitor account health, product usage, and customer satisfaction
● Resolve escalations and liaise with support/technical teams where required
● Support onboarding and ensure smooth adoption of the platform
● Maintain accurate and up-to-date CRM records
Required Skills & Experience
● 2–4 years' experience in Account Management, Sales, Business Development, or Customer Success (SaaS experience preferred)
● Proven track record of meeting or exceeding sales/revenue targets
● Confident, consultative sales approach and comfortable leading commercial conversations
● Strong relationship-building and account management skills
● Experience using CRM systems
● Excellent communication, negotiation, and presentation skills
Desired Attributes
● Commercially driven, with a genuine interest in identifying growth opportunities
● Strong listener, able to balance customer service with sales objectives
● Resilient and motivated by targets
● Organised, structured approach to managing a portfolio
● Comfortable working towards KPIs and revenue quotas
Success in This Role Looks Like
● Consistent achievement of new opportunity and expansion revenue targets
● High customer retention and satisfaction scores
● Growing portfolio revenue year on year
● Strong, trusted relationships across your account base
Education
Bachelor's degree in Business, Marketing, or a similar field (or equivalent relevant experience)
Preferred Additions
● Experience selling software/SaaS solutions
● Familiarity with compliance, workforce, or asset management software
Pay: €38,000.00-€45,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Company pension
- On-site parking
- Sick pay
Ability to commute/relocate:
- Galway, County Galway: reliably commute or plan to relocate before starting work (required)
Education:
Experience:
- Account Management: 2 years (required)
Language:
- English Fluently (required)
Work authorisation:
Work Location: In person
