Reservations Agent
Job Description:
This is an exciting opportunity with the Abbey & Central Hotels for someone who has a background in group & individual reservations and is looking for their new career move.
Full-Time Role (includes Saturday’s)
We are seeking a professional and detail-oriented Reservation Agent to manage individual and group hotel bookings. You will be responsible for processing reservations, providing excellent customer service, and ensuring all booking information is accurate and up to date.
Key Responsibilities:
- Respond to phone, email, and online inquiries about room availability and hotel services
- Make, modify, and cancel reservations for individual guests and groups
- Handle group bookings, including coordinating room blocks, special requests, and payment details
- Provide information on rates, promotions, and packages
- Maintain accurate records in the reservation system and update guest profiles
- Coordinate with Front Office, Sales and Events Teams to ensure seamless guest experiences
Requirements:
- Candidate must be flexible
- Strong communication and customer service skills
- Strong proficiency in computer systems and Microsoft Office programmes is essential
- Experience with hotel reservation systems (preferred)
- Ability to manage multiple bookings and pay close attention to detail
- Must have a passion for the sector and be able to represent a company to the highest standards
- Must be highly detail orientated with utmost organisational skills
- Previous Experience in Hotel Reservations is an advantage
Benefits:
- Employee discount
- Relocation assistance
Work Location: In person
