Company Overview:
Sixt Ireland is a leading provider of car rental services in Ireland. We are a fast growing and dynamic company committed to providing our customers with a high-quality rental experience. Sixt Ireland is an Irish owned and operated franchise of Sixt rent a car, one of the longest established and largest car rental companies in the world. Sixt rent a car operates in 109 countries and has been in operation since 1912.
Job Role and Responsibilities:
Our Desk Supervisors provide frontline customer service while supervising rental desk operations, supporting and motivating the team to deliver excellent customer experiences, and achieve performance and KPI targets.
This is a customer facing, supervisory role with a broad range of roles and responsibilities including:
- Day-to-day running of Shannon Airport branch with support from Shannon Airport Branch Manager
- Ensuring team deliver excellent customer service
- Taking a proactive approach in improving SES levels at branch, feeding back to Branch Manager on a consistent basis where there are challenges, issues or successes in this area
- Handling customer queries or issues effectively and professionally
- Oversight of vehicle assignment from an operational standpoint
- Work with Branch Manager to optimise overall team performance
- Offer support to Rental Agents and assist in instances where escalation is required
- Act as an ambassador for Sixt promoting best practice within the branch and encouraging Rental Agents and other staff members to perform their role in accordance with Sixt standards
- Responsibility for achieving personal and team KPIs/targets
- Ensuring proper implementation of company policies and procedures within team
- Handling of paperwork and general administrative duties
- Serving customers at Rental Desk
- Any other duties as required by your Line Manager
Role Requirements:
- Minimum of 2 years’ experience in a customer-facing, supervisory, or similar service-oriented role.
- Strong leadership, interpersonal, organisational, and communication skills, with the ability to support and motivate a high-performing team.
- Customer-focused and sales-oriented, with a commitment to delivering exceptional service and achieving business objectives.
- Full, clean Category B driving licence, with the ability to drive both manual and automatic transmission vehicles.
- Excellent verbal and written communication skills in English.
- Flexible approach to working hours, with availability to work shifts between 5:00am and 6:00pm, Monday to Sunday, on a rotational roster basis.
- Ability to thrive in a fast-paced airport environment, effectively managing competing priorities while maintaining high standards of customer service and operational efficiency.
Competitive base salary with potential is earn commission on sales made.
Benefits:
- International discounts
- Annual Leave
- Fortnightly Pay
- Employee Assistance Programme
- Taxsaver travel tickets
- Bike to Work scheme
- Company Events
- On site parking
- Company Pension
Pay: €15.50 per hour
Application question(s):
- How many years have your been driving on a full driving licence?
- Are you flexible to work shifts rostered between 5am and 6pm, Monday to Sunday (subject to statutory rest break entitlements)?
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- B Driving Licence (preferred)
Work authorisation:
Work Location: In person
