Company Information and Introduction:
Diploma Lifesciences Ireland and UK comprises three leading companies: Accuscience Ireland Ltd., Technopath Distribution Ltd., Alpha Laboratories, and Electramed Ltd. Our purpose is simple yet powerful: we make a difference in people’s lives. As specialised, value-adding distribution businesses, we supply essential products and services across the Healthcare, Pharma, Life Sciences, and Food sectors in Ireland and the UK. Our focus spans three key areas—Medical, In Vitro Diagnostics (IVD), and Scientific—where we deliver innovative solutions to hospitals, laboratories, community care providers, and scientific industries. Together, we form Diploma Lifesciences Ireland and UK, part of the Lifesciences Sector of Diploma PLC, a FTSE 100 company. This gives us the unique advantage of combining local agility with global strength. With over 135 dedicated team members, we are building a purpose-led, values-driven culture that fosters high performance, inclusivity, and career development. We are proud to be accredited as Investors in Diversity Bronze by the Irish Centre for Diversity—recognising our ongoing commitment to creating inclusive workplaces where everyone feels valued, respected, and empowered to thrive.
Key Responsibilities and Duties:
Purpose of role
Reporting to the Helpdesk Team Leader the Service Support Coordinator works collaboratively to manage the Service function administration in a timely and efficient manner. They provide customer support services to the business, ensuring customer service issues are dealt with in a timely manner and within Service Levels.
Responsibilities
Take responsibility for the effective organisation and management of day-to-day administrative tasks that arise within the Service function.
Ensure items are processed and closed according to company deadlines, standards, and operational requirements.
Manage transactional entries on different software packages to ensure all data and records are maintained on our systems ensuring weekly/monthly/ quarterly reports are accurate.
Provide support to the operations team on scheduling of work and jobs on a daily/weekly basis, as needed.
Collaborating and working with the entire Service team to consistently deliver customer service excellence.
General administration in the service dept and any other adhoc general office duties, as directed by your manager.
Key Skills and Competencies:
The ability to work independently and as part of a team, to multitask and to prioritise work
The ability to adapt to new tasks and flexibility in approach to work
Ability to multitask
Good communicator, comfortable dealing with people at all levels of the organization
Keen interest in developing expertise
