Job Overview:
We are seeking a dynamic and experienced QA Manager to lead our Quality Assurance team. The ideal candidate will have a strong background in automation and a proven track record in managing and mentoring technical teams. This role requires someone who is deeply committed to ensuring the highest quality standards in software development, with a focus on both process efficiency and continuous improvement.
Key Responsibilities:
Leadership & Management:
- Lead and inspire a team of QA professionals, ensuring the delivery of high-quality testing services.
- Provide guidance and mentorship to team members, fostering their professional growth and career development.
- Establish and maintain a collaborative team environment that encourages innovation, continuous learning, and improvement.
Automation & Testing:
- Oversee the design, implementation, and maintenance of test automation frameworks.
- Lead efforts to enhance automation processes, ensuring that the team stays at the forefront of industry standards and technologies.
- Drive the adoption of best practices in automated testing, with a focus on reducing manual testing efforts and improving efficiency.
Quality Assurance Strategy:
- Develop and implement QA strategies that align with the company's goals, focusing on delivering high-quality software products.
- Collaborate with cross-functional teams, including Development, Product Management, and Technical Support, to ensure seamless integration of quality practices across the organisation.
- Manage and report on key quality metrics, using data to identify trends and proactively address potential issues.
Customer & Stakeholder Engagement:
- Work closely with customers and internal stakeholders to quickly address and resolve complex quality issues.
- Ensure that customer-facing issues are thoroughly tested and resolved in a timely manner, maintaining a high level of customer satisfaction.
- Act as a point of contact for escalated quality issues, ensuring they are prioritised and addressed appropriately.
Continuous Improvement:
- Champion continuous improvement initiatives within the QA team, with a focus on enhancing processes, tools, and methodologies.
- Stay informed on the latest industry trends and technologies, ensuring that the QA team remains competitive and forward-thinking.
- Lead projects aimed at improving automation coverage, reducing defects, and streamlining the QA process.
Required Skills & Experience:
Technical Expertise:
- 10+ years of experience in quality assurance, with a strong emphasis on automation tools and frameworks.
- Proficiency in developing and managing test automation frameworks, with experience in tools such as Playwright.
- Strong understanding of CI/CD processes, with hands-on experience in tools like Azure DevOps.
- Extensive experience in debugging, source control (e.g., Git), and integration testing.
- Solid knowledge of QA methodologies and best practices in an agile development environment.
- Familiarity with API testing and related tools.
- STQB certification is a plus as is any additional certifications related to quality assurance or automation.
Leadership & Communication:
- 5+ years of experience managing and leading technical teams.
- Proven ability to lead by example, inspiring and motivating teams to achieve their best work.
- Excellent communication skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical stakeholders.
- Experience in building and maintaining strong working relationships across various teams and departments.
Soft Skills:
- Strong decision-making abilities, with a focus on achieving impactful outcomes.
- Demonstrated ability to foster a culture of collaboration, innovation, and continuous improvement.
- Commitment to personal and professional development, both for yourself and your team members.
- Experience working in a fast-paced, high-growth environment.
About us
DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market. It was founded in 2008 and has since grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of approximately 80 and have teams based in Dublin, London, Portugal, Spain, Poland, India, and Tokyo.
DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm and an and expression of their own ideas.
We offer our people:
- The opportunity to impact our growing business- everyone’s contribution matters!
- A team environment that is focused on the creation and delivery of great products for our clients.
- Exciting challenges to grow and enhance their skills.
- A competitive pay and benefits package (pension, bonus, health, life assurance, flexible working, 25 days annual leave).
Equal Opportunity Employer
DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.
