Java Republic, a leader in the Retail & Wholesale industry, is seeking a Senior Service Engineer to join our dynamic Service department. This is a permanent, full-time position based in Dublin . This role offers an exciting opportunity to contribute to a growing team and make a significant impact on our service operations.
Key Responsibilities and Duties
Role Overview
The Senior Coffee Engineer is responsible for the installation, commissioning, maintenance, and repair of commercial coffee machines and associated equipment. Based in Dublin, this hands-on role ensures that all equipment operates to the highest standards of performance, reliability, and quality, delivering an exceptional experience for customers.
The successful candidate will diagnose and resolve technical issues, carry out planned preventive maintenance, and provide expert technical support to customers across Ireland. They will also play a key role in training customers on the correct operation and care of equipment, helping to maximize performance and extend equipment lifespan.
Working closely with the Sales and Operations teams, the Senior Coffee Engineer will support new installations, product rollouts, and customer projects while contributing valuable technical expertise to enhance service delivery and customer satisfaction.
Key Responsibilities
- Install, commission, and maintain commercial coffee machines and related equipment.
- Diagnose and resolve mechanical, electrical, and technical faults efficiently and effectively.
- Perform preventive maintenance to ensure optimal equipment performance and reliability.
- Provide on-site technical support and troubleshooting for customers.
- Identify recurring technical issues, service trends and operational risks.
- Ensure root causes are reviewed and improvement actions implemented.
- Train customers on the correct operation, cleaning, and maintenance of equipment.
- Advise customers on best practices to maximize equipment performance and longevity.
- Collaborate with Sales and Operations teams to plan and execute installations and product deployments.
- Maintain accurate service records and documentation of all installation, maintenance, and repair activities.
- Make economic use of spare parts. Maintain accurate and complete regular stock takes in line with stock plan.
- Ensure all work is completed in compliance with company safety, quality, and operational standards.
- Contribute technical insights and recommendations to improve products, processes, and service offerings.
Key Skills and Competencies
- 3rd level qualification in technical / engineering discipline, or the National Craft Certificate with additional specialized training and experience.
- Good knowledge of design and maintenance of mechanical / electronic systems. Experience of beverage dispense systems.
- Strong problem-solving skills with the ability to come up with practical solutions.
- Customer service focus and can build trusted relationships with customers.
- Excellent communication skills & a team player who collaborates with colleagues across the organisation.
- Full clean driving license
Job Types: Full-time, Permanent
Pay: €45,000.00-€50,000.00 per year
Application question(s):
- Do you have experience working on fully automatic and traditional coffee making equipment?
Licence/Certification:
- full clean drivers license? (required)
Work authorisation:
Work Location: In person
