At the Keadeen Hotel, we pride ourselves on exceptional service and creating memorable guest experiences. We are now seeking a friendly, professional, and organised Receptionist to join our Front of House team.
As a Receptionist, you’ll be the welcoming face of our hotel, ensuring the smooth running of the reception desk and providing outstanding customer service to every guest. From handling check-ins and reservations to assisting with guest enquiries, you will play a key role in making each stay seamless and enjoyable.
Duties:
- Warmly greet and check in/out guests, ensuring all details are accurate.
- Manage phone and email enquiries, reservations, and switchboard calls.
- Handle payments, balance reception cash, and manage foreign exchange.
- Anticipate guest needs, resolve queries, and promote hotel facilities.
- Maintain a professional appearance and adhere to health & safety procedures.
We’re looking for someone who is:
- Experienced with hotel property management systems such as HotSoft or a similar PMS.
- An excellent communicator with great attention to detail.
- Computer literate and confident with reservation systems (training provided as needed).
- A team player who is organised, trustworthy, and flexible.
- Able to work on their own initiative and remain calm under pressure.
- Varied shift pattern including mornings, evenings, weekends, and public holidays on a rota basis.
- Flexibility is essential to meet the needs of our guests.
Benefits
- Complimentary staff meals on shift.
- Free gym membership to support your health and wellbeing.
- Access to a confidential Employee Assistance Programme (EAP).
- Generous staff discounts on stays at hotels within our group.
- Career development & training opportunities to help you grow with us.
- Team recognition rewards and social events.
- Free parking on-site.
- Opportunities for internal promotions and cross-training.
If you are interested in this role, please apply with your CV for immediate consideration.
Job Type: Full-time
Pay: From €30,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Food allowance
- Gym membership
- On-site gym
- On-site parking
Experience:
- Hotel Receptionist: 2 years (required)
Work authorisation:
Work Location: In person
