Respond is a leading Approved Housing Body and service provider working across Ireland for 40 years. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.
Our vision is that every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community. This means working proactively with partners to create sustainable and vibrant communities where people want to live.
Role: Allocation Adviser
Location: Airmount, Waterford
Reports to: Customer Service Centre Coordinator
Terms: Full time 39 hours per week. Successful candidate must be prepared to work flexible hours that may involve evening and weekend work.
Salary: €29,913 - €38,711 per annum
(Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)
Role Overview:
The Allocation Advisor will play a critical role within our housing team, ensuring the efficient and effective allocation of housing units to eligible applicants. This position involves managing applications, conducting income calculations for rent checks, and liaising with both internal and external stakeholders. The Allocation Advisor will also oversee cost rental schemes applications, manage communication channels, and support our goal of reducing void times and maintaining high service standards.
Key Responsibilities:
Application and Allocation Management:
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Setup and Processing: Manage the setup of contacts and the creation of applications upon receipt of nominations. Oversee the processing of applications, including income calculations for rent checks.
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Follow-Up: Proactively follow up on the return of applications to minimise void times, utilising spreadsheets for tracking and Active H system.
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Liaison with TRO: Coordinate with the Tenant Relations Officer (TRO) to ensure timely assessments, offers, and allocation of units through the Active H system.
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Letting Conditions: Issue and process letting conditions to tenants, ensuring compliance with organisational policies.
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Communications: Managing dedicated inbox's and ensuring to respond in a timely manner.
Cost Rental Scheme Management:
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Preparation and Advertisement: Collaborate with relevant departments to prepare for the advertisement of new developments. Prepare keyholder system and relevant documentation, such as FAQs and development forms, as needed.
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Lottery Management: Organise and manage the lottery process for new schemes, including liaising with internal and external stakeholders and overseeing the setup of contacts and applications post-lottery.
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Application Processing: Handle the processing of applications, conduct eligibility checks, and manage the communication with successful applicants regarding required documents, timelines as per our Policy and Procedures.
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Refusals and Appeals: Manage refusals and appeals, providing clear evidence and rationale for decisions.
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Communication and Reporting: Address queries related to developments and schemes, manage dedicated inboxes, and ensure timely responses. Report on application returns and refusals to senior managers.
General Responsibilities:
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Issue Identification and Escalation: Identify complex issues and escalate them to the appropriate experts within the organisation when needed.
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Customer Interaction: Demonstrate empathy and professionalism in interactions with customers, maintaining a positive representation of the organisation.
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External Agency Liaison: Work with external agencies to resolve customer inquiries and improve services, maintaining the highest standards of client confidentiality.
Essential Knowledge, Skills, and Attributes:
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Technical Skills: Proficiency in standard desktop IT applications (e.g., Word, Excel) and the ability to operate multiple systems simultaneously, such as internal CRM systems and Active H.
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Communication: Fluent in English with strong verbal and written communication skills, good telephone manners, and the ability to talk, type, and listen simultaneously.
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Interpersonal Skills: Excellent listening and people skills, with the ability to relate to individuals in stressful situations.
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Detail-Oriented: Strong attention to detail with the ability to work under pressure and meet tight deadlines.
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Professionalism: Tact, diplomacy, and respect for confidentiality.
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Adaptability: Motivated, adaptable to change, and open to constructive feedback.
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Team Collaboration: Ability to work effectively with internal and external partners.
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Self-Management: Able to prioritise and manage workloads independently, working without direct supervision.
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Flexibility: Willingness to work flexibly and under pressure as needed.
Closing Date: 1st July 2026
