Company background:
Based in Cork, PAP Healthcare Limited are a patient-focused healthcare provider with more than 20 years experience in respiratory services within the Irish healthcare sector. To support business growth, we are now seeking to recruit a CPAP Patient Manager to work in respiratory therapies in the Munster Area in a full time permanent position. This is a key position within our expanding team and the candidate will maintain existing clients and promote our range of products and services to our hospital-based stakeholders.
Key Responsibilities:
Reporting to the Operations Director, in this role you will be required to:
- Manage the set up and installation of CPAP and NIV homecare devices for patients at their home or hospital sleep clinic in an effective and caring manner to a high standard that meets best practice
- Manage support and follow-up to CPAP Patients post installation. This will include telephone calls, additional home visits if needed ensuring compliance and data feedback to the hospital-based stakeholders.
- Possess effective communication and interpersonal skills to provide a seamless service to both our patients and hospital based stakeholders.
- Continuously look for ways to improve our service level for our customers/stakeholders to deliver a high standard of care for our patients
- Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness
- Pro-actively take control of issues and provide solutions to customers/management
- Support organisational changes
- Take accountability for assigned tasks
- Create, Promote and Maintain Operational Excellence
Qualification Requirements:
· Nurse, Physiotherapist or Medical Technician qualification is an advantage
· Experience in the area of sleep apnoea/CPAP/BI-PAP is desirable
· High degree of self-motivation
· Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
· Ability to quickly build rapport with new clients
· Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
· Effective administrator with a high level of attention to detail
· Demonstrate strong interpersonal skills, written and oral communication skills.
· Good time management skills
· Effective prioritisation showing ability to be flexible whilst meeting customer needs and managing their expectations
· Have a full clean driving licence
· Advanced understanding of the English language with strong written skills
Benefits
- Competitive Salary (depending on experience)
- Company car
- Company phone
- Company laptop
- Holidays
- Permanent contract
- Full training will be provided
Job Type: Full-time
Pay: €42,000.00-€56,000.00 per year
Benefits:
- Bike to work scheme
- Company car
- Sick pay
Experience:
- Patient care: 2 years (preferred)
Licence/Certification:
- Full driving licence (required)
Work authorisation:
Work Location: On the road
