Company Information and Introduction:
Barista / Sales Assistant
About Butlers Chocolate Cafés
Founded in 1932, Butlers Chocolates has grown into one of Ireland's most recognized premium chocolate and coffee brands. For over 90 years, we have been dedicated to crafting exceptional chocolates and serving high-quality coffee, creating memorable experiences for our customers every day. At Butlers Chocolate Cafés, we believe our people are at the heart of our success. We are passionate about developing talent and are proud to promote from within whenever possible, providing opportunities for our team members to learn, grow and build rewarding careers with us.
Role Purpose
As a Barista / Sales Assistant, you are more than a team member—you are an ambassador for the Butlers brand. You will play a key role in delivering an exceptional customer experience by serving premium coffee, handcrafted chocolates and outstanding service in a warm, welcoming environment. Every interaction is an opportunity to create a memorable experience for our customers while maintaining the highest standards of quality, presentation and professionalism. Through your passion for hospitality, attention to detail and commitment to excellence, you will help bring the Butlers experience to life and contribute to the continued success of our cafés.
Key Responsibilities and Duties:
Key Responsibilities
Customer Experience
Deliver exceptional, personalized customer service to every guest.
Build genuine rapport with customers and create a welcoming atmosphere.
Handle customer enquiries and resolve concerns professionally.
Consistently exceed customer expectations through attention to detail.
Barista Duties
Prepare premium coffee and specialty beverages to company standards.
Maintain excellent knowledge of coffee, tea, hot chocolate and seasonal beverages.
Ensure consistency in drink quality and presentation.
Maintain cleanliness and organisation of all coffee equipment and workstations.
Sales & Product Knowledge
Confidently recommend products and promote seasonal offerings.
Upsell beverages, chocolates, gifts and retail products naturally.
Demonstrate strong knowledge of our products, ingredients and brand story.
Process transactions accurately using the till system.
Store Standards
Ensure displays are fully stocked, attractive and presented to premium standards.
Follow food safety, HACCP and health & safety procedures.
Complete opening and closing duties efficiently.
Maintain a clean, organised café and retail environment at all times.
Teamwork
Work collaboratively to achieve daily sales and service targets.
Support colleagues during busy periods.
Participate in training and continuously develop product knowledge.
Represent the company values through professionalism and positive attitude.
Key Skills and Competencies:
What We're Looking For Essential
Passion for delivering outstanding customer service.
Friendly, positive and professional attitude.
Excellent communication skills.
Strong attention to detail.
Ability to work in a fast-paced environment.
Flexible availability, including weekends and holidays.
Good level of spoken English.
Ability to work independently and as part of a team.
