Business Division: Agri Retail
Job Title: Paint Assistant
Job Purpose: Responsible for supporting the sales team and delivering a high-quality customer experience through excellent sales and after-sales service.
Reporting to: Retail Store Manager
Location: O'Brien Street, Tipperary Town
Responsibilities:
Responsibilities associated with this role include, but are not limited to the following:
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Customer service - continuously interact with and ensure that customers receive a high-quality service at all times.
- Maintain the Diy/Light hardware area to the highest standard
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Continuous market research to ensure we provide best product range for our customer needs.
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Stock promotion - work with the General Manager to promote key stock items and ensure the proper display of promotional items in line with the promotional company
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Dealing with all customer queries including telephone queries, in an efficient and professional manner.
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Ordering restocking display areas and maintaining a high standard of store presentation in line with our Health and Safety procedures
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Conduct sales transactions through to completion including entering new sales orders and taking payments from accounts
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Deal with after sales queries including exchanges, credit notes, refunds etc.
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Cash register and payment operations including floating the till, recording cheques, emptying the till as per company and management guidelines as required. Lodgement processing and totalling.
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Processing of invoices and related documentation, postage
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Collect customer information, provide product information and direct customers to other products as required
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Deal with returns to reps/suppliers when necessary
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Be flexible in all areas of the store
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Taking direction from the store manager for tasks delegated
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To make sure all health and safety procedures are carried out daily on site.
- To achieve Key performance indicators set by the store manager
Qualifications and Experience required for this role:
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Proven experience in a customer-facing role
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Strong English communication skills, both written and verbal
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Experience within the DIY and/or paint sector
Core Competencies (Behaviours, Knowledge, Skills):
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Customer focused, detailed orientated
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Strong communication skills
- Ability to maintain a positive attitude in a fast-paced environment
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Adaptive and flexible to changing technologies, process and environments
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Ability to work and make decisions with minimal supervision
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Strong organisational skills
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Team player
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Ability to work well with others and use a team approach
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Ability to multitask
- Inventory focused
Note: As with all positions, due to the nature of our business, key responsibilities will evolve and change over time.
