An excellent opportunity has arisen to join our Front Of House team at the newly refurbished SpringHill Hotel.
The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering exceptional guest experiences. The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to ensure complete guest satisfaction.
Duties Will Include:
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To be familiar with the days business, including arrivals, departures and special requests.
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To check guests in and out in a friendly and efficient manner
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Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
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Maximise sales through up-selling, using incentives and promotions
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To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
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Ensure prompt resolution of customer complaints
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Allocation of arrivals for next day's business.
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Have knowledge of local amenities and local transport to advise to guests.
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All other reasonable requests as instructed by management.
The ideal candidate will possess:
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Strong command of the English Language
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Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
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Experience in hospitality would be beneficial but not essential.
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Excellent Customer Service
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Welcoming friendly personality and manner
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Ability to prioritise and organise work
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Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
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Ability to work in a fast-paced busy environment.
What we offer you in return:
Complimentary meals while on duty
Complimentary car parking on site
Discounted Employee Accommodation Rate
Discounted Friends and Family Rate
Discount on food if dining in the hotel
Employee Referral Programme
Educational Assistance Programme
If this sounds like your next career move, please submit your CV to our Human Resources Department for consideration.
We look forward to hearing from you.
