Eligible to live and work in Ireland
Must be able to work onsite 75% of the working week in the Limerick office
Availability to work flexible shifts across a Monday–Sunday schedule as our day operating hours run from 7pm - 8am local time)
Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported
Excellent written and verbal communication skills
Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
Proven ability to analyze information, troubleshoot problems, and resolve or appropriately escalate issues
Positive attitude with strong energy and motivation to perform
Comfortable working in a high-paced environment and adapting to change
Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
Demonstrates strong resilience, patience, and active listening skills when supporting members in real time
This role requires the ability to perform core duties across all support channels
