Job Ref: SHE1648
Branch: Sheen Falls Lodge
Location: Kenmare
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 26/05/2026
Closing date: 27/06/2026
5-Star Luxury Property | Relais Châteaux | 2 Michelin Key/ Number 1 Resort in Europe.
Join our team - Europe’s Number 1 Resort
We are currently inviting applications from qualified and experienced hospitality professionals with an extensive background in 5-star luxury environments for the prestigious role of Deputy General Manager at our award-winning property.
This is a senior leadership role within this 5- Star, Relais Châteaux, 2 Michelin Key establishment, requiring a strong commitment to maintaining the highest standards of luxury, guest service, and operational excellence.
Key Responsibilities:
- Provide leadership, direction and oversee the day-to-day operations across all hotel departments, ensuring exceptional guest satisfaction, operational efficiency, productivity, and profitability.
- Support the General Manager in all aspects of the hotel and golf club operations.
- Ensure consistent delivery of exceptional guest experiences in line with 5 *, Relais Châteaux.
- Ensure all outlets are delivering high service standards, strict adherence to standard operating procedures (SOPs), and consistent professional team presentation.
- Correspond with guests in a professional manner via telephone and email.
- Handle complaints and guest queries that arise in a professional and efficient manner, ensuring a thorough and complete follow-up.
- Uphold and exceed luxury quality benchmarks, compliance standards, and service protocols across all departments and liaise with department managers regularly.
- Monitor and continuously improve the guest experience, ensuring that all service delivery meets or exceeds 5-star resort standards and aligns with Relais Châteaux expectations.
- Provide strategic leadership and support to the department heads.
- Act as the decision-maker in the absence of the General Manager, ensuring seamless daily operations and business continuity.
- Drive operational performance and efficiency through productivity, overseeing and optimising roster scheduling, and ensuring efficient resource planning across departments while achieving commercial and service-related objectives.
- Drive a strong revenue and upselling culture, ensuring opportunities are maximised through regular training, team engagement, and operational execution.
- Collaborate with the events and FB teams to ensure an enhanced guest experience
- Oversee monthly financial performance, including budgeting, forecasting and reporting to optimise cost efficiency while delivering high-quality operational outcomes.
- Foster a positive team culture with a focus on staff engagement, training, and continuous improvement.
- Uphold the team presentation, grooming and uniform policy standards.
- Ensure that all enquiries from both guests and team members are dealt with promptly, efficiently and professionally
- Ensuring the operation is in compliance with all relevant legislation, including Fire, Health and Safety regulations, Food Safety standards, Licence Law, and Employment legislation.
- Collaborate with HR and the HOD’s, ensuring an inclusive and engaging work environment and employee culture that reflects the employee brand and high service culture of Sheen Falls Lodge and the Relais Châteaux ethos.
- Work closely with HR and HODs to embed a strong culture of training and development, accountability, and continuous improvement in the operation, standards, and guest satisfaction.
Candidate Profile:
- A bachelor’s degree in hospitality management or a related field.
- A progressive career path in hospitality management with a minimum of 2- 3 years’ experience in a senior management role/ director role or above within a 5-star luxury hotel or resort environment, ideally in Ireland or the UK.
- A strong working knowledge and leadership background in food beverage within a luxury hotel environment.
- Proven track record of delivering luxury guest experiences and managing high-performance teams.
- A deep understanding of food beverage operations, luxury service standards, and hotel compliance.
- Professional, polished, and service-driven with excellent interpersonal and communication skills.
- Adaptable, solutions-focused, and calm under pressure.
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the right to live and work in Ireland without restriction.
- Competitive salary
- Meals on duty provided
- Employee parking provided
- Full training provided
- Uniforms provided
- Employee discounts, including Relais Chateaux properties and at our sister properties in Cork, Dublin, and Wicklow
- Employee recognition awards and appreciation days
- Free golf at Ring of Kerry Golf Club
- Employee gym provided
- Cycle to Work Scheme
- Work anniversary acknowledgement and reward
- Employee birthday celebrations reward
- Employee referral bonus
We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.
Sheen Falls Lodge is a 2 Michelin Keys and is part of Relais Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.
If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch. Click here to send in your CV and we'll keep you in mind for when any appropriate opportunities arise.
