- Full Time Permanent position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.
An Opportunity has arisen to join the Client Services Team in Keyridge, reporting to the Client Services Manager.
The Client Services Team is responsible for processing pension client monies, responding to client enquiries, and providing reporting to clients, consultants, and auditors. The team also manages the appropriations function, ensuring all client monies received through a variety of channels are accurately processed and instructed to the Fund Management Team in a timely manner.
As a Client Services Specialist, you will support the delivery of a high-quality service to clients, consultants, and auditors through the timely and accurate processing of client transactions, handling of enquiries, and preparation of reporting. Working closely with colleagues across Client Services, Fund Management, and other teams, you will help ensure client monies are processed efficiently and invested within agreed timescales. This is a varied role offering exposure to a range of operational and client service activities, requiring strong attention to detail, good organisational skills, and a proactive, risk-aware approach to ensure positive outcomes for clients and the business.
What you will help us to achieve
The key responsibilities will include:
- Process pension client monies and unit appropriations accurately and within agreed service levels, ensuring all trading and operational deadlines are met.
- Build and maintain strong working relationships with clients, administrators, consultants, and internal stakeholders, delivering a high-quality client experience.
- Produce and distribute client allocation statements, audit letters and other service-related communications within required timeframes.
- Collaborate with Portfolio Management, Fund Management, Treasury and other business areas to to support effective end-to-end operational delivery.
- Complete all required reporting, ensuring robust controls, data accuracy and prompt resolution of issues.
- Maintain compliance with policies, procedures, and risk controls, ensuring documentation remains accurate, up to date, and fit for purpose.
- Support continuous improvement opportunities, enhancing processes, controls, client outcomes and operational efficiency.
- Contribute to the development and maintenance of Management Information (MI), using data and reporting to monitor service performance, capacity and operational risk.
- Participate in cross-functional projects and initiatives that support departmental and organisational objectives.
What you will need to be successful in the role
The ideal candidate will possess the following skills and knowledge:
- Strong numerical, analytical and IT skills, including proficiency in Microsoft Excel and other Microsoft Office applications
- Excellent attention to detail and accuracy, with an understanding of the importance of risk awareness and operational controls
- A keen interest in Asset Management, Investment Operations, Pensions or Financial Services ; relevant experience or industry knowledge would be advantageous
- Strong communication and interpersonal skills, with a commitment to delivering excellent client service and building effective working relationships
- Good organisational skills, with the ability to manage priorities and meet deadlines in a busy operational environment
- A proactive and positive approach, demonstrating personal drive, ownership and a willingness to learn and contribute to continuous improvement initiatives
- Ability to work effectively both independently and as part of a team.
About us
Keyridge Asset Management Limited, the investment management company within Irish Life Assurance, part of Great-West Lifeco (GWL) Group, manages assets of over €150bn. Keyridge provides investment products and solutions to both institutional and retail clients, offering a full range of active and indexed funds together with tailored investment solutions meeting specific clients objectives.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact
[email protected] and we will be delighted to ensure you are fully supported to be your best.
Keyridge Asset Management Limited, trading as Irish Life Investment Managers and trading as Setanta Asset Management, supports Equal Opportunity and is authorised and regulated as an investment firm by the Central Bank of Ireland.
