Malones Toyota Drogheda is seeking an experienced and motivated Service Manager to lead our aftersales department. This is an excellent opportunity for a strong leader with a solid understanding of motor industry service operations and a passion for delivering exceptional customer service.
Key Responsibilities
- Lead and manage the service department, including technicians, service advisors and support staff.
- Plan and coordinate daily workshop activities to ensure efficient scheduling and timely completion of repairs and servicing.
- Maintain high standards of workmanship in line with manufacturer guidelines and industry best practice.
- Monitor workshop performance, productivity, turnaround times and customer satisfaction, implementing improvements where required.
- Provide technical guidance and resolve customer or workshop issues as they arise.
- Ensure compliance with all health, safety and environmental regulations.
- Build strong relationships with customers, colleagues and other departments to deliver an outstanding customer experience.
- Manage workshop inventory, parts availability and equipment to support efficient operations.
- Keep up to date with manufacturer requirements, industry developments and training.
- Prepare regular performance reports for senior management.
About You
- Previous experience as a main dealer Service Manager within the motor industry.
- Strong leadership skills with the ability to motivate, develop and support a high-performing team.
- Excellent organisational, planning and time management skills with the ability to prioritise in a fast-paced environment.
- Sound knowledge of aftersales operations and workshop processes.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills with a customer-focused approach.
- Proficient in Microsoft Office.
- Full driving licence essential.
- Qualified mechanic desirable but not essential.
If you are a hands-on leader who thrives in a busy environment and is passionate about delivering exceptional service, we'd love to hear from you. Competitive, commensurate with experience
Benefits:
- Bike to work scheme
- Company car
- Company pension
- On-site parking
Application question(s):
- Main dealer service manager experience
Work Location: In person
